Call Center Case Studies from Outsource2india
O2I Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
Discover how our specialized call center services for enhancing customer experiences and streamlining operations empowered a top UK motorcycle insurer to thrive and adapt during rapid growth and uncertain times.
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O2I delivered exceptional appointment setting services for a leading US-based franchisee consultant resulting to boost online contacts and conversions
A US-based franchise consultant with 30 years of experience aimed to boost prospect engagements post-pandemic. They faced challenges with high overheads, attrition, and market conditions, resulting in reduced inquiries and conversions. O2I stepped in, deploying cold-calling resources with necessary skills and tools, leading to a 60% increase in connect rates, exceeding service level agreements.
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Outsource2india Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
To ensure unhindered business growth, the client needed to curb internal inefficiencies. They also wanted to ensure 100% security at one of their warehouses and recycling plants. So, they contacted us, looking for reliable CCTV monitoring services.
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Outsource2india’s Effective Lead Generation Services Created Tremendous Business Impact
The client needed a reliable outsourcing partner who could help manage an array of administrative tasks. Due to the sensitive nature of their offerings, they needed experienced specialists who would deftly handle the challenges and the prerequisites of the job.
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Outsource2india’s Effective Lead Generation Services Created Tremendous Business Impact
The client was indeed satisfied with our services. As the project progressed, they expanded the team of agents from the initial 10 to an impressive 26!
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Provided Lead Generation Services to Company in the Medical Insurance Sector
A lead generation company in the insurance sector was struggling to navigate the increased workload during the AEP and OEP seasons. Our lead generation services ensured the generation of high-quality leads that were promptly transferred to the closers.
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Explore How Outsource2india Assisted a Successful Health Supplement Providing Company with Enhanced Customer Support Solutions
Learn how Outsource2india's innovative solutions played a pivotal role in elevating customer care and propelling the client to emerge as a prominent leader in the health supplement industry.
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O2I Outbound Call Strategy for Lead Nurturing Resulted in Increased Engagement and Sales Growth
Prepare to be amazed by the results! Customized B2B lead nurturing campaign with an innovative outbound call strategy helped a US-based travel agency take customer engagement to new heights and propel their sales growth.
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Optimizing Customer Journey through Efficient e-Commerce Product Catalog Management
Delve into this inspiring success story on how Outsource2india helped a Washington-based e-commerce giant experience the true potential of effective vendor coordination and e-commerce product catalog management.
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Our Lead Generation Services Enabled an Insurance Agency in Florida to Enhance Profitability
The client was looking for the perfect blend of effectiveness, cost-containment, and quick scalability. We delivered on the client’s expectations to the letter!
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O2I Assisted a Chicago-based Mid-Sized Insurance Company with Optimized Data Entry and Inbound Payment Collection Solutions
Read how our team empowered the insurance company to streamline operations, enhance accuracy, and optimize customer satisfaction.
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Outsource2india Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
We were approached by a serial US-based entrepreneur to provide reliable cold calling and appointment setting services to grow help the client grow his customer base and close more sales. Our team understood the requirements fully and delivered transparent services.
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Outsource2india Delivered Appointment Setting Services to an Insurance Company
A leading insurance company got in touch with us to provide reliable appointment setting services to grow its customer base. Our team got to work and delivered transparent and effective services.
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Outsource2india Provided Call Center Services to a Healthcare Provider in the USA
The client required professional agents familiar with medical procedures and terminologies. They should be able to answer patient queries instantly and unequivocally. The challenge was to put together such a team of erudite and experienced professionals on short notice.
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Outsource2india Provided Cold Calling Services to a Brazilian Cosmetics Company
A reputed Brazilian cosmetics firm with a strong brand presence across the globe approached Outsource2india for cold calling assistance. We provided customized telemarketing support to help them fulfill their talent acquisition requirements.
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Outsource2india Delivered Appointment Setting Services to a Financial Services Firm
A leading financial services firm was looking to grow its customer base and therefore approached us to provide professional appointment setting services. Our team swung into action and delivered the required services right from day one.
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Outsource2india Delivered Appointment Setting Services to a Mortgage Lender
A leading mortgage lender approached us for professional appointment setting services to help them funnel warm leads to their in-house sales team. We provided high-quality services that helped them boost productivity and cut costs.
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Outsource2india Provided Appointment Setting Services for a US-based Mortgage Lender
The appointment setting team at Outsource2india was approached by a licensed US-based mortgage lender to assist them with appointment setting services for their mortgage clients. Find out how our customized services helped them streamline their operations and optimize their customer interactions.
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Outsource2india Provided CCTV Surveillance for a Reputed Car Wash Franchise in the USA
Outsource2india helped a large US-based car wash chain monitor its employees’ interactions with prospective clients. Read on to find out how we exceeded their expectations and converted this into a long-term engagement.
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Outsource2india Delivered Outbound Call Center Support to a Leading Multinational Company
A leading multinational elevator manufacturing company approached us for outbound call center services to help promote a new product within a targeted geography. We provided high-quality services that helped them cut costs and improve productivity.
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Outsource2india Provided Lead Verification to a Medical Supplies Company
A leading medical supplies company was looking for a reliable and cost-effective lead verification service provider. Our team at O2I helped them with quick and reliable services.
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Outsource2india Provided Client Onboarding to a Mobility Solutions Provider
A well-known mobility solutions provider was looking for a reliable and cost-effective client onboarding service provider. Our team provided the client with cost-effective services.
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Outsource2india Delivered Appointment Setting Support to an Australian Removals Company
A leading Australian removals and logistics firm approached us for live appointment setting services to help them address customer inquiries from their website. We provided high-quality services that helped them cut costs and improve productivity.
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Outsource2india Provided Lead Generation to a NY-based Real Estate Firm
A well-known real estate firm in New York was looking for a reliable lead generation service provider. Our team helped them with quality lead generation services in no time.
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Outsource2india Provided Telemarketing to a Massage Equipment Distributor
A leading massage equipment distributor was looking for reliable and cost-effective telemarketing and outbound calling service provider. Our team helped the client with the required services in no time.
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Outsource2india Provided Chat Support to a Blockchain Firm
A well-known Blockchain company was unable to handle the large volume of chat inquiries they were receiving. Our team at O2I helped them with end-to-end chat support services.
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Outsource2india Performed Live Call Transfers to Help a Chicken Coop Manufacturer Close Sales
A Texas-based chicken coop manufacturer contacted us to help them reach out to retailers, set up appointments, and transfer hot leads to the respective in-house department. We provided highly useful and professional services at cost-effective rates.
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Outsource2india's Appointment Setting Services Increased Sales for Charlotte-based Business
A solar panel installation business from Charlotte outsourced appointment setting services to Outsource2india and asked for agents to be onboarded and trained without a readily available script. We met the client's needs in the shortest time and held out values that made the client consider a project extension.
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Outsource2india Provided an Indian Medtech Company with Chat Support Services
A leading Indian Medtech company was unable to handle an exponential increase in chat volume caused by the Covid-19 pandemic. They contacted us for chat support services, which we provided at the best quality and cost-effective rates.
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Outsource2india Provided an Israel-based Gaming Startup with Inbound Customer Support Services
A Tel Aviv, Israel-based gaming startup contacted us with a requirement to provide high-quality inbound customer support services through the Zendesk platform. We provided highly reliable and professional services at cost-effective rates.
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Outsource2india Provided a US-based Company with Customer Support Services
A US-based company got in touch with us to provide customer support agents who could clarify client doubts and route critical calls to the respective departments. We provided the agents who performed with professional experience at cost-effective rates.
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Outsource2india Provided Outbound Support to US-based Medtech Company
A US-based medtech company that powers healthcare organizations with automation technology approached us for outbound support to ensure they are bringing in more sales through cold calling. To ensure success, they wanted our agents to be adept at Spanish and English to increase reach and conversion. In just days, we saw their sales engine in full vigor generating revenue as per their expectation.
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Outsource2india's Inbound Customer Services Increased Sales for Indian Coaching Center
A leading medical coaching center based in India outsourced inbound call center services to Outsource2india and asked for agents to be onboarded to assist students with enrollment queries. We met the client's needs in the shortest time and held out values that made the client consider a project extension.
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Outsource2india's Outbound Support to the UK based Diagnostic Centre
A UK-based diagnostic center approached O2I in need of round-the-clock phone answering support to help them cope with medical appointments from patients. We brought together agents with the right experience in the shortest time and ensured they received the right training in the client's workflow to increase patient satisfaction.
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Outsource2india Provided a US-based Luxury Goods Company with Customer Support
A US-based company contacted us with a requirement to provide customer support agents who could help their aged customers with their smartwatch issues. We provided highly professional agents who performed their duties reliably at cost-effective rates.
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Outsource2india Provided Appointment Setting to a Canadian Website Development Firm
A leading Canadian website development company was looking for a reliable appointment setting service provider. Our team helped them with cost-effective services.
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Outsource2india's Lead Generation Services Brought High-impact Experience to Insurance Franchise's Leads
An insurance franchise needed qualified leads to be generated with minimal effort via our agents engaging the lead list. Our team of agents was trained in the task and onboarded in under 7 days to accomplish the task. The outcome proved effective as it saved cost and time for the client.
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Outsource2india Provided Outbound Calling to a Leading Online Digital Marketplace
A well-known online digital marketplace firm was looking for outbound calling services. Our team at O2I provided the client with cost-effective services.
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Outsource2india Provided an Endocrinology Center with Inbound Call Center Services
An endocrinology center required professional agents to handle incoming calls from patients, collect data, and route the information to the respective departments. We provided the required services with the utmost professionalism and at cost-effective rates.
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Outsource2india Provided a Medical Insurance Company with Cold Calling Services
A medical insurance company got in touch with us to provide cold calling services to generate warm leads for them. We provided high-quality, cost-effective, and timely services.
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Outsource2india Provided Outbound Support to USA-based Financial Company
A client based out of the USA got in touch with Outsource2india for outsourcing outbound lead generation so they can cover more geographies and target more leads rather than spending a fortune on full-time hires and training them in the process.
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Outsource2india Provided Outbound Support to UK-based Recruitment Company
A startup client based out of the UK outsourced outbound support to Outsource2india and had our team take care of the cold calling and onboarding qualified prospects. The client succeeded in getting their requirements met in the shortest TAT.
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Outsource2india Provided Customer Support Service to Global Software Company
A client that provided software solutions to premier instutions since 1993 wanted a third-party service provider like us to provide customer support to reduce cost and effort. Our team succeeded in meeting the client's need within a short TAT.
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Outsource2india Provided Customer Support to a Taxation Company
A leading taxation company was looking for a reliable customer support service provider. Our team at Outsource2india provided the client with cost-effective services.
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Outsource2india Provided Lead Generation to a German Real Estate Firm
A well-known German real estate support service provider was looking for a partner who could help them with lead generation services. Our team at O2I delivered cost-effective services to the client.
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Outsource2india Provided Telemarketing Services to a People Solutions Company
A leading HR advisory and employee solutions company was looking for a service provider who could help them with telemarketing services. Our team provided the client with cost=effective services.
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Outsource2india Provided Appointment Setting to a B2B Office Supplies Firm
A leading B2B office stationery supplier was looking for an appointment setting service provider. Our team at O2I delivered the best services within a quick time.
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Outsource2india Provided Outbound Calling to a Cybersecurity Firm
A leading cybersecurity firm was looking for a reliable outbound calling service providing company. Our team delivered the best quality services within a quick turnaround time.
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Outsource2india Provided Outbound Calling to a Financial Services Company
A well-known financial services company was looking for an outbound calling services company. Our team at O2I delivered cost-effective services to the client.
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Outsource2india's Cold Calling Helped a Daycare Research Company Multiply its Business ROI
Outsource2india helped a daycare research company get daycare details based on locality and cost to help them in their onward journey in primary research. Our solution saved our client the pain of running background checks to hire full-time researchers. We delegated the task in just 6 days to wrap up the task.
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Outsource2india's Lead Generation Service Helped a Client Spot Properties and Send Letters
A reputed client from the UK operating a property business lacked lead generation skills. So they approached Outsource2india for outsourcing lead generation. In under 5 business days, our agents were selected and assigned lead generation roles. They were already helping the client with property identification for contact via letter as well as content moderation of the letter. The outsourced function began converting into action from the primary week itself.
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Outsource2india Provided Email Support Services to an Online Pet Store
A leading and well-known online pet store was looking for a partner who could help them with email support services. Our team delivered the best quality services to the client within a quick turnaround time.
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Outsource2india Provided Appointment Setting to an Online Business Marketplace
A leading online business marketplace was looking for a partner who could help them with appointment setting services. Our team at Outsource2india provided the client with the best quality services within a quick time.
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Outsource2india Provided Finance Lead Generation Services to a Singapore-based Firm
A leading Singapore-based company was looking for a lead generation service provider who could help them with quality leads for their business. Our team at O2I delivered the best quality services within a quick time.
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Outsource2india Provided Chat Support to a UK-based Packers and Movers Firm
A well-known UK-based packers and movers company wanted help with chat support and lead generation services. Our team at O2I delivered the best quality services within a quick time.
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Outsource2india Provided a Group of Physicians with Outbound Calling Services
A group of doctors and got in touch with us with a requirement for outbound calling services to their patients to get them to enroll in their free programs. We provided high-quality and timely services.
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Outsource2india Provided a Leading Laundry and Air Vending Company with Call Monitoring Support
A leading laundry and air vending company with operations across the US, Canada, and Europe contacted us to help them monitor the call answering services of their in-house team. We provided the right bilingual agents to ensure that the project was a success.
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Outsource2india Provided Cold Calling Services to a B2B Vendor
Read this case study and learn how our cold calling services helped a B2B vendor who catered to small, medium, and large enterprises across the packaging sector in India to outsource cold calling at nominal rates to achieve benefits like better lead acquisition and during the COVID era.
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Outsource2india Provided a Client Relationship Manager to an Aerospace Equipment Distributor
An aerospace equipment distributor contacted us to provide a client relationship manager that could manage the responsibility of dealing with vendors and clients. We assigned 1 client relationship manager who provided high-quality and timely services.
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Outsource2india Provided Call Quality Monitoring to a UK-based Financial Company
A leading UK-based financial company was looking for a call quality monitoring service providing company. Our team provided them with cost-effective services.
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Outsource2india Provided a US-based Company with Appointment Setting Services
Outsource2india helped a US-based client who required appointment setting services. We assigned 15 callers who provided high-quality and timely services.
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Outsource2india Provided Inbound Customer Services to a Payment Gateway Firm
Here is an overview of what motivated a tech enabling payment gateway technology facilitator to outsource inbound customer support and how our agents were assigned the role to serve as an extension to their team.
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Outsource2india Provided Telemarketing Services to a Leading Green Tea Company
A leading green tea company was looking for a reliable telemarketing service provider. Our team at O2I helped them with cost-effective services.
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Outsource2india Provided Remote Desktop Support to a Leading Data Catalog Provider
A pioneer in the data catalog market required remote desktop support services. We assigned one technical support engineer who provided high-quality services at affordable prices.
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Outsource2india Provided Live CCTV Monitoring Services to a Hostel Owner in the UK
Read on to know the detailed account of how Outsource2india's live CCTV monitoring support helped a UK-based hostel owner to take measures against future intrusions by keeping a hawk-eye on the facility without actually owning any of the infrastructure or hiring a full-time maintenance staff.
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Outsource2india Provided Cold Calling Services to a Home Furnishing Company
A leading US-based home furnishing company was looking for a reliable and cost-effective cold calling and telemarketing service provider. Our team provided cost-effective services to them.
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Outsource2india's Inbound Calling Support Helped A US-based Order Management Client
An order management client who catered to restaurants to take orders wanted O2I's agents to handle inbound calling during the COVID-19 pandemic. We assigned 5 highly skilled multitasking agents to handle the client's workload and enhance their productivity.
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Outsource2india Provided Inbound Calling Services to a Digital Marketing Firm
A digital marketing agency was looking for call center agents who could categorize inbound calls into relevant service categories. We provided a team of experienced and reliable call center agents who provided high-quality services at affordable prices.
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Outsource2india Provided Outbound Calling Services to a UAE-based Design Solution Provider
A space and design solutions provider based in the UAE required outbound calling services. We provided a team of experienced callers who provided the required services well within the specified timeframe.
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Outsource2india Provided Customer Support for a Leading Texas-based Hotel
A leading Texas-based client was looking for a reliable customer support service providing company. Our team provided them with cost-effective services.
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Outsource2india Provided Cold Calling Services to Bangalore-based Educational Institution
Outsource2india was contacted by a Bangalore-based educational institution that needed cold calling services to shrink their team's time spent on cold calling. They wanted a professional script to make their prospecting mission a success.
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Outsource2india Provided Outbound Calling Support to Online Coaching Client
Outsource2india was approached by an online coaching client to outsource outbound calling support because they were keen to save the cost and effort to run a dedicated outbound calling team to customers with payment.
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Outsource2india Provided CCTV Monitoring Services to a Leading Gym Based in Europe
Outsource2india helped a leading European gym with high-quality CCTV monitoring services. Our services helped the client ensure that social distancing norms were being adhered to in the gym.
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Outsource2india Provided Telemarketing Services to a Food Delivery Startup
One of the buddy food delivery services company was looking for a cost-effective telemarketing service provider. Our team provided them with services within a quick time.
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Outsource2india Provided a Management Software Firm with Cold Calling Services
We provided cold calling services to a management software solutions firm, helping them contact their target audience, gauge interest, and set up appointments for their onshore team to follow-up on.
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Outsource2india Provided Email Support Services to a Leading Gardening Client
Outsource2india helped a UK-based client with high-quality email support services. Our services helped the client deal with a surge in business inflow caused by the COVID-19 pandemic.
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Outsource2india Helped a US-based Client to Increase Their PPE Kit Sales
A leading US-based healthcare client was looking for a service provider who could help them to increase their PPE kit sales. Our team provided them with cost-effective services.
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Outsource2india Provided Inbound Call Center Services to a Leading BPO Firm
A leading BPO firm was looking for a reliable and cost-effective inbound call center services. Our team at O2I provided them with the required services within a quick time.
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O2I Provided Call Answering Support to Help a Pharma Company Sell Healthcare Products Over their eCom Platform
Outsource2india helped a leading pharma sector client with high-quality answering support services to address all customer queries and upsell promotional products.
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Outsource2india Provided Appointment Setting Services to a US-based Client
Outsource2india helped a US-based client operating in the software/IT sector with high-quality call center services.
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Outsource2india Provided Quality Audit Support to a Mortgage Industry Strategist
A leading mortgage industry strategist and marketing firm was looking for a service provider who could help them with quality audit support. Our team provided them with cost-effective services.
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Outsource2india Provided Phone Answering Services to a Leading Hearing Aid Firm
A leading hearing aid company was looking for a reliable and cost-effective phone answering service providing company. Our team provided them with cost-effective services.
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Outsource2india Provided Telemarketing Solutions to a Leading Insurance Company
A leading insurance company was looking for a reliable and cost-effective telemarketing solution providing company. Our team provided the client with cost-effective services.
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Outsource2india Provided Outbound Calling Support to Domestic Logistics Company
Outsource2india was contacted by a logistics start-up to call people from Indian states and promote their app so that it helps them find truckers at affordable rates and service levels to deliver consignments. The client approached us because their in-house team was overwhelmed by the other functions.
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Outsource2india Better Resolves Customer Issues by Using Empathy
Outsource2india provides rigorous training to its agents on using empathy to quickly get into the shoes of customers to understand them better and, therefore, to resolve their issues faster.
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O2I Provided Contract Research Organization with Cold Calling Services
A reputed contract research organization with a specialization in safety and compliance of life sciences and food industry needed a trustworthy outsourcing provider of cold calling services to gauge the prospect's interest before converting quality personas into warm leads.
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Outsource2india Provided Cold Calling Services to a Leading Cybersecurity Magazine Publisher
Outsource2india helped a leading cybersecurity magazine publisher with high-quality cold calling services to obtain business from potential clients in the IT sector.
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O2I Provided Outbound Calling to Confirm Attendee List for a US-based Event Management Firm
A US-based event management company approached us in need of outbound calling services. They expected us to train 15 high-caliber agents to efficiently confirm the list of attendees fr an event. The client wanted our agents fully prepped and ready to scale on-demand when the need arises. With superb results, the client contemplated contract renewal.
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Outsource2india Provided NPS Survey Support to a Leading India-based Cement Manufacturer
Outsource2india helped a cement manufacturing giant with call center services. We helped the client with its NPS service offering across its stockist, painter, and retailer segments across the length and breadth of India and abroad.
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Outsource2india Provided Email Support to a Leading Accounting Firm
A leading accounting firm in Australia was looking for an email support service provider. Our team provided them with cost-effective services.
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Outsource2india Provided CATI Services to a Leading Market Research Company
A leading market research company was looking for a reliable CATI and data research service providing company. We provided the client with cost-effective services.
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Outsource2india Provided Outbound Calling to a Renowned Real Estate Company
A leading real estate company was looking for an outbound calling service provider. Our team provided them with cost-effective services.
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Outsource2india Provided Outbound and Inbound Calling Services to a Top Software Provider
A top provider of restaurant management software had a requirement for high-quality inbound and outbound calling services. Our team provided top-quality services at affordable rates.
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Outsource2india Provided Data Management to a Leading Recruitment Company
A leading UK-based recruitment company was looking for a cost-effective data management service provider for their business. Our team provided them with services within a quick time.
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Outsource2india Provided Outbound Calling to a Top Travel Agency
A leading travel firm was looking for a reliable company that could deliver high-quality outbound calling services. Outsource2india provided high-quality services quickly.
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Outsource2india Provided Outbound Calling for an Educational Company
A leading educational company was looking for a reliable service provider who could help conduct a survey among schools in India. Our team provided them with services within a quick time.
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Outsource2india Provided Inbound Customer Service to a Cartoon Illustrator
A leading cartoon illustrator was looking for a reliable inbound customer service provider. Our team provided the client with cost-effective services.
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Outsource2india Provided Lead Generation to a Management Platform Developing Firm
A leading client was looking for a reliable service provider who could provide them with lead generation through telemarketing. Our team provided them with cost-effective services.
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Outsource2india Provided Lead Generation for a Website Development Firm
A leading website development and SEO company was looking for a lead generation service provider. Our team at O2I provided the client with cost-effective lead generation services.
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O2I Provided Outbound Calling Services to a UK-based Equipment Insurer
An equipment insurer based in the UK wanted to outsource outbound calling services to Outsource2india to shift its customers to a cheaper maintenance plan. Outsource2india dealt with the project with the utmost care and professionalism and delivered excellent results to the client.
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Outsource2india Provided Data Mining Services to A Vacation Rental Client
A vacation rental company contacted us at O2I for skilled professionals who can carry out high-quality data search on a specialized platform to extract homeowner contacts. The client's deliverables were met in just a week, and they promised to outsource future requirements.
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Outsource2india Provided Call Quality Monitoring to a Leading Tech Firm
A leading tech firm was looking for a call quality monitoring service provider who could help with quality services. Our team at O2I provided the services within a quick time.
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Outsource2india Helped a Major Internet Company in Singapore with Live Video, Audio, & Text Monitoring Services
Read the case study to see how O2I's experts used the client's back-end monitoring systems to provide live video monitoring services at a cost-effective rate.
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Outsource2india Assisted a Prominent Healthcare Consultant with Inbound Customer Support Services
Learn how O2I' inbound call center staff supported the customer's back-end team by coordinating with the patients in real time.
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Outsource2india Helped a Leading Financial Company with Telemarketing Lead Generation Services
Find out how O2I helped a reputable Singapore finance company by generating a large number of high-value leads through telemarketing lead generation services.
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Outsource2india Helped a Leading Home Furnishing Product Manufacturer with Ticketing and Email Support
Read the case study to find out how O2I met the client's exact needs of streamlining their internal ticketing & email support process.
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Outsource2india Provided Advanced IT Support to a UK-based Motorcycle Insurance Company
Read a case study to learn how Outsource2india provided Level 1 & Level 2 support to a motorcycle insurance company based out of UK. We helped the client to improve the quality of their customer service by scaling the service level from a mere 30% to 90% in a short time.
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O2I Set Up an Outbound Cold Calling Process to Generate Sales Leads for a Renowned IT Giant in the US
A U.S. based IT company had launched an IT product, targeted at mid-sized companies in the U.S. market. Being a new product, the customer wanted to create awareness about it. We pitched in with our B2B outbound call center services and helped the company create awareness as well as generate leads for the new product.
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O2I Provided Outbound Call Center and B2B Lead Generation Services to a European Research & Manufacturing Giant
We helped a leading a manufacturer of precision equipments generate leads through a combination of services such as pre-sales qualification and B2B sales lead generation.
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O2I Helped a Prominent Virginia-based Cleaning Solution Firm with B2B Appointment Setting Services
Learn how Outsource2india helped a major Virginia-based family-owned cleaning service company with top-notch B2B appointment setting services.
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O2I Provided Inbound Technical Support Help Desk Services to a Leading IT Services Company
A renowned company, which specializes in providing a host of IT applications and add-ins, used the services of our inbound technical helpdesk. Our call center agents succeeded in resolving all the technical queries that were received.
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O2I's Outbound Telemarketing & B2C Lead Generation Services Helped a Leading US Retail Giant Increase Footfalls During the Holiday Season
Our outbound telemarketing services helped a leading retail giant create awareness among its customers about the festive offers at its retail outlets. All the customers of the company were contacted successfully, within a short turnaround time.
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Outsource2india's CATI Services Increased Productivity and Reduced Operating Costs for a leading Customer
Our CATI (computer-assisted telephone interviewing) services helped a company (a worldwide leader in providing internet media and market research solutions) conduct 500 surveys within a very short turnaround time. Our customer benefited from 30% cost savings and increased productivity.
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Outsource2india Provided Product Support Services to a Leading Network Security Company
A leading US-based network security information management product company was looking for 24x7 product support services. We helped this company reduce costs significantly by setting up support operations such as voice support, chat support and e-mail support. Our services resulted in improved customer satisfaction and reduction in operating costs.
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O2I CATI Field Services Helped a Client Study the Internet and Technology Behavior of Children Across Australia
A company (a leader in market research solutions) availed our CATI services to conduct 500 surveys of parents and children (aged between 6 and 17 years) across all the Australian states and develop a B2C database. We met the customer's requirements within a quick turnaround time of 4 weeks, ensuring that the project was completed within the estimated budget.
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O2I Provided Disaster Recovery Services for a Client's Offshore BPO Center to Ensure Fail-safe Backup for Their Operations
A leading general insurer in the UK wanted to expand the operations of its captive offshore BPO center in India. Through our business continuity services, our customer benefited from seamless expansion, increased efficiency and 99.99% reliability. The company also benefited from our consistent, high levels of quality and efficiency.
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Outsource2india Provided CATI Services to a Health Insurance Company With 99% Accuracy
A leading health insurance provider in the state of North Carolina wanted to distinguish its offerings among a large number of products / services available in the market. For this, we used a survey methodology that involved a blind phone survey, where no specific mention of our customer was made. The CATI team at Outsource2india completed the project 1 week ahead of the deadline with an accuracy level of more than 99%.
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O2I Provided Customer Support Services to an Online Medication Retailer Helping Them Save 40% Costs
Outsource2india successfully addressed the customer support woes of a leading pharmaceutical company. Our customer faced problems in the areas of response time and missed significant sale opportunities. With our efficient customer support services, we significantly increased the levels of efficiency and customer satisfaction for our client. We were also able to reduce costs by upto 40%.
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Outsource2india Created BPO Platform for a Leading IT Company for Order Fulfillment
A leading IT services company required extensive hand-holding on BPO platform management. They wanted an IT support team specific to BPO platforms and also wanted to improve their support turnaround time. We provided a dedicated team of IT support staff that had expertise in Oracle DBA, BPO platforms and operating systems. Our services resulted in a significant increase in productivity.
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Healthcare Company's Performance Soars with Effective Changes in the BPO Process
A renowned Healthcare BPO company, based in UAE wanted to improve their BPO process, maximize their customer satisfaction level and increase their CSAT from a low rate of 47%. At Outsource2india, we refurbished the customer's entire BPO process by changing the support time span, adding a team of local BPO agents, implementing high-end infrastructure and offering several value added services. Within a period of 2 months, we increased the CSAT to over 85% and also shortened the turnaround time by a drastic 24%.
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Successful Selling of a Mobile App through Outbound Calling
Our Customer, based in the UK wished to boost their product sales and increase their customer base. After conducting an in-depth analysis of the customer's requirements, we helped the customer find and expand their business by using the right pitch in targeting the Restaurant industry. Our outbound calling services included product awareness and product sales, which enabled our customer to benefit from a steady sales cycle.
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Call Abandonment Rate Slashed From 40% to 8% With Expert Inbound Tech Support
Our customer, a renowned printer services company was facing a high call abandonment rate of 40%. We set up a special team who had expertise in handling BPO processes. Through 24/7 voice, email and internet support, along with the use of 90 channels, no customer was left waiting for more than 3 minutes. We successfully reduced the call abandonment rate to 8% and increased the customer satisfaction level to an unbelievable 93%.
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BPO Platform Services for a Reputed Scouting Company
A leading scouting company which specialized in scheduling thousands of profiles for multiple events outsourced their requirements to us. We helped in designing an efficient BPO platform which allowed them to achieve significantly higher Turnaround Reach Times and Customer Response Times.
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CCTV Monitoring Services for a Leading Restaurant Chain
Read this case study to find out how we provided exceptional CCTV monitoring services to a multinational restaurant chain, enabling them to cut costs while ensuring better security for all their restaurant premises.
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WHAT WE DO IN CALL CENTER
Get a FREE QUOTE!
Decide in 24 hours whether outsourcing will work for you.
Have specific requirements? Email us at:
Key Differentiators
Outsourcing Works? Call Center
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Testimonials Call Center
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Process Operational
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Training Process Get the O2I Call
Center Advantage Multilingual
Call Centers Bilingual
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Services
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O2I delivered exceptional appointment setting services for a leading US-based franchisee consultant resulting to boost online contacts and conversions
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Outsource2india Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Outsource2india Delivered Virtual Assistant Services to an Autism Therapy Provider
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Outsource2india’s Effective Lead Generation Services Created Tremendous Business Impact
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Provided Lead Generation Services to Company in the Medical Insurance Sector
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Outsource2india Assisted a Successful Health Supplement Providing Company with Enhanced Customer Support Solutions
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