Cold Calling & Appointment Setting for US Entrepreneur

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CALL CENTER SERVICES

The Client

The client is a serial entrepreneur in the US. He currently provides services to numerous companies in the mortgage, hospitality, and other industries in the US.

Client's Requirement

Due to his exposure to numerous industries, the client had a sizable network of potential customers, and he intended to use these contacts to make inroads into the hospitality industry. The customer needed a small team of 2 resources to make cold calls to his database and schedule meetings for him. The resources needed to have a neutral accent and prior experience with setting appointments for US clients.

Project Challenges

The challenges faced by the customer included -

20% dropouts in prospect inquiries
6-month delay in kick start
15% decrease in the conversion
High Overhead cost
Challenges faced in resourcing the right fit candidates
Slow turnaround times
Market compression owing to the tumultuous mortgage industry

Our Solution

In order to address the client's challenges, we -

Deployed assets and qualified resources
Leveraged the neutral accents of Filipino resources
Leveraged a low-cost offshore unit
Coordinated between onshore and offshore teams
Implemented business process improvements
Thoroughly tracked performance metrics
Addressed the rebuttals by the QMS team

Software Used

Vici Dial

The Result

The client is incredibly happy with the team's performance. The benefits to the client were as follows -

60% increase in the connect ratio
25% decrease in call abandonment
40% reduction in costs
Improved overall revenue by over 30%
Helped the client achieve a greater ROI

Outsource Cold Calling and Appointment Setting Services to Outsource2india

We provide professional cold calling and appointment setting services and have been in this market for over 25 years. With the help of these services, we assist businesses in growing by successfully increasing their consumer base. Businesses that contract with us for cold calling and appointment setting services benefit from -