For any business big, medium, or small, growth is the most important aspect. The constant quest for thriving, finding new opportunities, and new leads are where the pre-sales support comes into the picture. Pre-sales support services involve a lot of activities like lead generation, building a database, bidding, and winning a deal, research, and much more. In a B2B setting, a pre-sales support staff can help identify deals that should be focused on. As the account manager has a deep understanding of the customer and his needs, he can help the sales team to propose the ideal solution.

Pre-sales support can also advise the customer support team by leveraging their knowledge of the company's customer needs and business processes. If you lack the expertise or resources, then outsource pre-sales support services to well-known and flawless pre-sales support service provider like Outsource2india. O2I has a team of experts with years of experience in pre-sales support and is specialized in automating all administrative and non-revenue generating tasks so you can focus on your core business.

Pre-sales Support Services We Offer

Pre-sales support service activities include tasks such as market research, product research, lead generation, data analysis, customer analysis, making proposals, etc., to sell a product or service to a customer. O2I, being a leading pre-sales support services providing company, provides a wide range of services, including -

1. Lead Generation

   

   As a pre-sales support service provider, we help generate genuine leads for your company through various marketing channels, online research, email, and phone. We bifurcate and verify the leads and provide them to your team for further communication. Our pre-sales support team has the expertise in lead evaluation and data analysis and provides insights into customer behavior patterns to help identify profitable opportunities.

2. Building a Database

   

   We specialize in creating and maintaining a new and existing database. We cater to all industry verticals and using successful marketing campaigns build quality leads that match your target audience. We also have a ready-to-use custom database that includes pre-qualified and validated prospects.

3. Market Research

   

   Our market research team provides valuable insights into your respective marketing space. We provide regular updates on new trends, new products, pricing, competitors, current market trends, future market trends, etc. Our team designs and executes customer surveys and provides an analysis of the data collected based on the surveys.

4. Business Development

   

   As part of the pre-sales support services, we also offer business development services. Our team of experts will provide you with ideas, activities, and initiatives that can be taken to help make your business more profitable. With the help of our team, you can expand, grow, increase revenue and build strategic partnerships and make profitable business decisions.

5. Product Listing

   

   With Outsource2india you can start boosting your business with some of the top online portals. We have the experience and the expertise and understand what the consumer requirement is. With our help, your products and services will have unique listings with details, the best quality, accurate images, perfectly written content, and correct categories.

6. Business Analytics Services

   

   Our expertise in business analytics services provides you with actionable and practical insights to improve and streamline the decision-making process. Our team can help you deploy the solutions across all business functions with the help of customized or third-party software, applications, analytics, databases, and infrastructure.

7. Competitor Analysis

   

   One of the most important aspects of pre-sales support as clients always want to know what the competition is doing and what are the responses from the vendors. The analysis is done using online tools, research reports, market research, and market study.

8. Customer Discovery

   

   In customer discovery, our team will handle the responsibilities of finding out what exactly is the customer's requirement and what are the challenges being faced by them to fulfill their needs. We collect this information and provide it to your team which will, in turn, help them understand how to market their product or service and address the customer's problem.

   Along with these services we also provide you with the support of -

   • Survey Support
   • Inquiry Handling
   • FAQ Support
   • Knowledge Support

Pre-sales Support Services Process Flow We Follow

A pre-sales support service providing company like O2I is always looking for ways to help clients in various ways to scale their business. Our pre-sales support services in India follow a stringent process flow to ensure highly accurate results.

Our process involves two teams - Planning Team and Evaluation Team.

The planning team performs all tasks related to -

The evaluation team performs all work related to -

Other Services You May Benefit From

Why Outsource Pre-sales Support Services to Outsource2india?

Our pre-sales support team has established roles and responsibilities that are clear, precise, and accurate. When you outsource pre-sales support services to us, you can be relaxed and assured of getting high-quality services. Furthermore, you get access to a plethora of advantages with a pre-sales support services company like O2I, such as -

• Affordable Pricing Options

  Outsourcing pre-sales support services to O2I can save you a huge amount of money. You pay per resolution. There are no hidden costs, no contracts, and no minimum fees. We provide you with budgets that are easy on your pocket and will fulfill your company requirements.

• ISO Certified Service Provider

  We are an international standard pre-sales support service provider, thus, have obtained ISO/IEC 27001:2022 certification that ensures our client's data is completely secured, protected, and managed under global standards.

• Customer Engagement

  We have all the tools available to help in proactive customer engagement. Our team of experts will sit down with your team to identify when, where, and how to engage with your customers and what will be the right kind of engagement plan.

• Experienced Staff

  Our staff are experienced in sales support and have the skill to handle all pre-sales support projects. We have the right people assigned for your project who are available at all hours to manage your sales support queries.

• Client Satisfaction

  The most important benefit of having a pre-sales support team is client satisfaction. The team can help customers make the right choice by answering all questions and streamline the buying process. The pre-sales support service team can also provide feedback to the client in regards to improving the product or service as per based on the feedback given by the customer.

• Getting New Customers

  Our pre-sales support service team offers customers the right knowledge about the product or service. Our team conducts one-on-one conversations with customers and helps them make decisions regarding a purchase. They also answer all kinds of technical questions and provide first-hand examples of success stories.

• Sales Process Efficiency

  Outsourcing Pre-Sales Support Services to O2I brings in technical expertise in every step of the pre-sales support process. Our team provides accuracy with leads and conversion of deals. We provide feedback to improve marketing collateral to suit your customer.

• Round-the-clock Support

  O2I is a pre-sales support services company with hundreds of clients belonging to different time zones in the world. We provide you round-the-clock support via live chat, email, phone, and messenger. We are quick in answering your queries and also support you after hours to convert more customers.

• Fast Turnaround Time

  The most important benefit with O2i is fast turnaround time which meets our customers' expectations. We use the latest software to provide pre-sales support to our clients which allows us to respond quickly to their queries.

• High Scalability

  Outsource2india provides companies with the best pre-sales support services that are scalable, multilingual, and global. We can effortlessly scale and provide support by deploying more agents quickly and create self-service solutions.

• High Data Security

  We have the highest level of security that ensures your data is 100% safe and our PCI DSS Level 1 certification allows us to gather and process your financial information safely and securely.

Client Success Stories

Outsource Pre-sales Support Services to Outsource2india

Outsource2india provides pre-sales support services in India besides customer support via live chat, email, and phone and understands what is required by the company and its customers. Our team can proactively make offers, upsell, cross-sell, answer any query and also provide methods in which you can increase your conversion rates.

We possess everything vital for producing accurate results such as the huge workforce, world-class infrastructure, 25 years of experience, and many more. So, if you are interested in strengthening your pre-sales support services, then outsourcing pre-sales support services to O2I is the best option. We provide you with the best support that is affordable and scalable. Get in touch with us and start your journey to success.