Are you looking for trained IT professionals who can provide remote technical support and assist you with after-sales customer service? Then, remote IT support services are what you need! We provide customized services that help you work on the demands of your customers and forecast their future needs. Our agents deliver effective technical support via multiple communication channels such as voice, emails, and live chat.

We specialize in providing 24/7 remote IT support services to businesses worldwide. Our skilled call center executives have extensive knowledge of operating systems, databases, application programming, security, and networking. They troubleshoot your problems through remote assistance and help you deliver uninterrupted services to your customers. We also provide pre-installation support or user training and educate your customers about the features and benefits of your offerings.

Remote Tech Support Services We Offer

As a reputed remote IT support company, we ensure all our call center executives are equipped to provide quick, efficient, and consistent remote support services to suit the varying needs of our clients. Some of the key technical support services we offer include -

1. Setup and Install

   
   • Microsoft DHS/DHCP Server and Configuration
   • Server Migration and Group Policy Configuration
   • Desktop Application Software
   • Desktop and Laptop
   • Printer and Peripherals
   • Microsoft Windows/Exchange Server, AD Domain Environment, SBS

2. Incident-based Support

   
   • Microsoft Exchange Server
   • Microsoft Windows Server
   • Microsoft Small Business Server

3. Managed Services

   
   • Help Desk Services
   • Server Deployment
   • Server Support
   • DBA Support Services
   • Disaster Recovery Services
   • Remote Backup Management
   • IT Asset Management and Software Distribution
   • Break Fix Support
   • Proactive Management
   • Consulting

4. Managed Monitoring Support

   
   • Server Monitoring
   • Network Monitoring
   • Event Log Monitoring
   • Website Monitoring
   • Online Connectivity Issues
   • Virus Removal Support
   • Slow or Sluggish System
   • Boot Up Issues
   • Erratic System Behavior
   • System Formatting
   • Spyware/Adware/Malware Removal
   • Browser Connection Issues
   • Data Retrieval Issues
   • Performance Tuning

Call Center Software We Use

Industries We Cater To

Consumer's experience with a service or product determines an industry's growth. Keeping this as our post-sale IT support service motto, our contact center executives help you achieve better customer engagement. The various industries we cater to include, but not limited to -

Our Call Center Portfolio

What Makes Us the Preferred Remote IT Support Company?

Being in the IT support industry for 25 years now, we provide quick and reliable support to businesses worldwide. Some of the key reasons for you to outsource remote IT support services to us are -

1. State-of-the-art Infrastructure

   Our call center representatives have access to state-of-the-art infrastructure in the form of world-class office spaces, uninterrupted network facilities, and the best-in-class call center tools and technologies.

2. High Quality

   We are an ISO-certified organization with stringent quality control measures in place to ensure you receive timely support and resolve your IT issues on time.

3. Multilingual IT Support

   We hire highly qualified and skilled remote IT support executives who are well-versed in multiple languages. To provide seamless support in a language you are comfortable in.

4. 24/7 Availability

   Our team of call center executives is available 24/7. This ensures you get the necessary IT support on time, irrespective of time zone differences.

5. Experienced Team

   We have a cumulative experience of 25 years in the remote IT support service domain. Our IT support executives exceed 200 in capacity. Furthermore, our combined management experience exceeds 100+ man-years. So, when you outsource your requirements to us, you will get access to our highly talented and experienced call center executives who can quickly resolve any issues.

6. Flexible Pricing Options

   With us, you have the liberty to choose the pricing model. Those are based on factors such as the complexity of the issue resolved, call duration, number of calls, etc. We also customize our after-sales support service's pricing based on your niche needs.

Additional Services You Can Benefit From

Customer Success Stories

Outsource Remote IT Support Services to Mitigate Risks and Deliver Value

Today, an increasing number of Independent Software Vendors (ISVs) and manufacturers are outsourcing remote IT support services to skilled partners like us. Whether you are looking for remote PC repair or want to outsource online tech support services, we will customize a solution to suit your specific requirements. When you outsource remote tech support services to us, your customers can -

• Leverage timely online support (through chats or e-mail)
• Access self-support websites and portals to troubleshoot issues
• Ask for service technicians to be dispatched
• Get Level 3 support - where the calls are routed back to the ISV or Original Equipment Manufacturer (OEM)

Get in touch with us for quick, reliable, and efficient remote IT support services.