Beware of scammers: O2I does not hire freelancers. Our projects are executed in our facilities across the globe. View vendor selection policy here.

Call Center Articles

How Can Outsourcing Order Taking Increase Profit Margins?

Maximize your business efficiency and profit margins by strategically outsourcing order-taking services. This article delves into how this strategic move can enhance customer experiences, streamline operations, and drive growth.

Keep Them Coming Back - Why Should Your Business Embrace 24/7 Customer Support?

Shaping the Future of Call Centers - Efficient Workforce Management Strategies for 2024

This article explores the powerful strategies that are set to redefine workforce management in call centers by 2024, offering a glimpse into a future marked by efficiency, technological advancements, and a sharpened focus on employee engagement and customer satisfaction.

Keep Them Coming Back - Why Should Your Business Embrace 24/7 Customer Support?

Ever wondered how top-tier businesses keep their customers loyal and satisfied? Our latest article reveals the magic behind 24/7 customer support, its far-reaching business benefits, and why it could be the missing piece in your business strategy puzzle.

6 Call Centers Trends Charting the Course of Customer Service

6 Key Call Center Trends Charting the Course of Customer Service

Discover the future of customer service with our analysis of six key trends revolutionizing call centers. This insightful piece offers a roadmap to navigate the changing dynamics of customer interactions.

Embracing Offshore Call Center Services: A Strategic Move in Global B2B Outsourcing

Dive into the future of call center outsourcing; understand its growth, the role of India and the Philippines, and its impact on global business operations.

Essential Virtual Assistant Services Every Business Needs

10 Tips to Leverage Virtual Assistant Services in Keeping Your Business Ahead of the Curve

As businesses evolve in a post-pandemic world, the adoption of virtual assistant services is no longer a novelty; it's a strategic imperative. Here's how you can stay at the forefront, streamline your workload, and leverage virtual assistants to give your business a competitive edge.

The Impact of Customer Support Outsourcing on Customer Satisfaction

As businesses juggle to strike a balance between operational efficiency and customer centricity, outsourcing customer support will propel customer loyalty to unprecedented heights.

Intelligent Contact Center - What is It

The term "intelligent contact center" has been used for years but its definition has constantly been evolving with the changing times and the introduction of new technologies. Read this article to understand what an intelligent contact center is in the modern context and how you can leverage it to significantly enhance your customers' experiences.

Post-Pandemic Challenges for Call Centers (And Their Solutions)

While every industry has taken a hard hit ever since the Covid-19 pandemic, call centers are among the industries that saw the biggest impact, thus facing multitudes of challenges. Read this article to learn about the key challenges faced by call centers in the post-pandemic world and the solutions.

Call Centers and Chatbots: Use Cases & Opportunities You Need to Know

Chatbots are starting to grow in popularity after the initial hype of AI and technology in call centers. Now they have managed to become more adept at talking to customers and understanding them in the best way. Read more to find out more use cases and opportunities to leverage chatbots.

How is AI Becoming Instrumental in Boosting Call Center Productivity

For a very long time, call centers have been considered to house the perfect environment for innovation and technological advancement, making it ripe for implementing AI. Read this article to learn how AI is boosting call center productivity.

Unique Selling Proposition - Your Key to Successful Marketing

An articulate unique selling proposition helps your target audience differentiate you from your competitors. Find out how a good USP positions you against your competitors, making it hard to displace or imitate you.

IVR Set Up and Their Benefits

Having an interactive voice response system in place for your business helps ensure inbound callers are guided to a specific department or agent. Read this article which talks about the further benefits of having an IVR set up for your business.

Key Benefits of Outsourcing Call Center Services You Must Not Miss

Outsourcing call center services can help you reduce costs and get access to highly skilled resources. Read the article which lists the major benefits of outsourcing call center service you must keep in mind.

Top 6 Benefits of Live Chat for Customer Service Teams

Live chat is constantly proved to be one of the frontrunners in lead generation in recent times. Read the article by Outsource2india which lists and explains the top 6 benefits of live chat for customer service teams.

How Smart Contact Centers Can Transform Customer Interaction?

Contact center automation isn't new talk. As technology changes rapidly, it makes sense to adopt what is likely to lead to better customer relations by going automation-heavy. Now, every small and mid-sized enterprise is ready with resources and a budget to roll out transformative steps. So for those who don't have the complete picture of what lays ahead, this is the article to help you weigh choices.

Know How Data Will Reshape Lead Generation in 2022

It's a no-brainer to say that it’s of paramount importance to track trends in data performance for both inbound and outbound lead generation. This understanding allows you to prepare for the future. Read on to know how lead generation will look like in 2022 and beyond.

Top 8 Benefits of Ringless Voicemail for Businesses

The advantages of ringless voicemail are in abundance for every business. Read the article which lists and explains the key benefits of ringless voicemail for businesses.

Top 8 Call Center Security Trends and Predictions for 2021

The future of call centers largely depends on the extent of security and privacy guaranteed to the customers. Read this article to learn top call center security trends and predictions that all successful organizations will swear by in 2021 and beyond.

Can Automation Improve Call Center Service?

Read this article to understand the scope of automation in call center services and how it can benefit early adopters in the long run. Read till the end as we review the comprehensive benefits in store that simply go beyond mere cost savings for high availability, instant problem resolution, and better customer satisfaction.

Top 16 Ways Contact Centers Can Benefit from Artificial Intelligence

Read this article to understand how Artificial Intelligence can help contact centers succeed and stay at the top of their competition. By leveraging AI, call centers can benefit by driving better engagement and customer experiences.

10 Qualities That Can Make A Call Center Representative Successful

Read this article to understand the qualities of a call center representative that are consisidered valuable today. If you are an agent this article helps you hone crucial skills that will help you become a better agent. If you are a business head, you will find out the qualities to look for in an agent while scouting for talents.

Is Work from Home the New Normal for Call Center Agents?

Read this article to learn how COVID-19 has affected the call center industry and pushed call center agents to increasingly work from home.

9 Digital Transformation Trends That Have Changed the Customer Experience Forever

It is now more imperative than ever for companies to undergo digital transformation to remain relevant and successful. Read this article to learn about the 9 digital transformation trends that have changed the customer experience forever.

10 Reasons Why All eCom Sites Should Have Live Chat Support

Read the article which lists and explains the 10 reasons why all e-commerce websites should have live chat support. Learn how live chat support can improve your website visitor’s experience.

5 Ways to Leverage Artificial Intelligence in Call Centers

The call center industry has witnessed sweeping changes over the last decade and technologies like artificial intelligence and machine learning have begun to find use in call centers. Read this article to understand 5 ways that AI can be leveraged in call centers.

Pros and Cons of Outsourcing Call Center in 2020

In 2020, outsourcing has been vigorously discussed unlike before. Much of it is because of COVID-19 pandemic and early signs of recession. Companies are exploring ways to stay lean and streamlined to ride out the storm without going belly up with expenses. So read ahead to uncover the pros and cons of an outsourcing call center in 2020.

Will Human Interactions in Call Centers Diminish with the Increased Focus on Customer Experience?

Artificial intelligence (AI) and Virtual Reality (VR) are causing significant changes in the contact center industry. Read this article to see whether human interaction will diminish with the increased focus on customer experience.

14 Factors Which Constitute A Great Customer Experience

Quality customer support is the secret of retaining old and new clients. But good isn’t necessarily great. So read what we think is the 14 factors which constitute a great customer experience to keep your customer relationships healthy.

18 Tips to Make Your Telemarketing Scripts Work

If your telemarketing scripts are not working the way it should be, here are some tips that will. We will walk you through ways to get heard without rejections from your prospective clients.

20 Cold Calling Techniques to Help You Win in 2020

Cold calling has been working for organizations for a long time now. But the efficiency seemed to have reduced over the years. Read the article to know what are the top 20 cold calling techniques which will help you to win in 2020.

7 Must-have Customer Service Skills for Your Organization

Dealing with customers can be gamble for every business. It is imperative to be patient, show flexibility and passion towards identifying their pain points. Knowing customer concerns are always only half the job. The remaining half includes actioning against the challenges to see your customers off with satisfaction. But how many brands are doing it right? Read ahead to find out.

Can Brand and Culture Impact Customer Experiences?

With customer-focussed user experience taking the spotlight, branding strategies are evolving from the traditional norms. So, can better customer experience close the gap between customers and brands? How can brands ensure that their customers don't defect to competition? Answers right ahead in our coverage.

Top 10 Customer Experience Trends and Predictions for 2020

The landscape in business is constantly evolving and customer engagement is personal than before. To make your customer a brand evangelist you will need to unlearn traditional ways and soak in new strategies. O2I's top 10 customer experience trends for 2020 will help you keep customers closer.

Can Philippines Topple India to Become the Call Center Capital of the World?

There are two countries that compete neck and neck with each other in the title of being decked with the BPO capital of the world. One is India, and another is Philippines. Can Philippines topple India to become the call center capital of the world?

Top Contact Center Trends to Watch Out for in 2020

With cloud communication tools, powerful databases, analytics tools, project management software, call center partners, and more, you can scale your call center business and serve a larger global audience. Read the article to know the 6 key contact center trends to watch out for in 2020.

Is Cloud Migration the Future of Call Centers?

The call center landscape is rapidly evolving, & with the arrival of cloud, companies are once again discovering their mojo & are successfully keeping their customer happy and satisfied. Find out how.

Business Processes as a Service (BPaaS) - Opportunities and Challenges

Today, BPaaS is rapidly gaining significance owing to its variable pricing model coupled with the best that cloud infrastructure has to offer. Read our article to know more about the opportunities that lie ahead when it comes to BPaaS integration, as well as the challenges that go with it.

20 Cold Calling Tips to Increase Your Sales Conversion

Cold calling is one of the most used methods for sales conversions and is the most critical one. Read the article which lists 20 top cold calling tips to increase sales conversions.

10 Factors to Consider while Shortlisting Call Center Outsourcing Vendor

Choosing a partner to outsource your call center requirement isn't an easy task. Using smarter ways, you can avoid losing time and money to vendors who cannot make a difference to your business. So, here are 10 factors to consider while shortlisting call center outsourcing vendor.

Top 10 Customer Service Trends for 2018

With rapid technological advancements in the past few years, we will see massive changes in the customer service industry. Read the article to know the top 10 customer service trends for 2018.

FAQs on Migrating Call Center to the Cloud

Today, cloud services have gone mainstream and are no longer an alternative, but have become a key solution that enterprises need to embrace. This is the case with call centers as well. However, while moving your call center to cloud it is better to evaluate some important points.

Key Reasons to Consider WebRTC for your Call Center

As call centers continue to evolve rapidly, WebRTC is making it easier for call centers to provide superior customer support over the last six years. Read an article to know why you should consider using it for your call center.

8 Ways Your Call Center Can Benefit from CCTV Monitoring

CCTV monitoring has gained a lot of popularity in the past few years. Read to know the ways in which your call center will benefit from CCTV monitoring.

7 Call Center Technology Trends That Will Dominate 2017

The call center industry is advancing at an exponential rate during the past few years and will continue to do so in the coming future as well.

10 Key Challenges Faced By the Call Center Industry in India

Although considered as one of the best Call center outsourcing destinations in the world, the Indian call center industry is currently facing quite a few challenges as it tries to reinvent itself for the new global economy.

Improve Call Center Experience for Customer Satisfaction

Is there a connection between a customer's call center experience and customer satisfaction and loyalty?

Call Centers in India

Global organizations have always preferred outsourcing call center services to India, when compared to outsourcing to China, Philippines, Malaysia and other Asian countries.

Are You Prepared for Disaster Recovery?

We don't keep ourselves well prepared for the future, as we believe that nothing bad will ever happen to us; while in reality, worst seems to come when we are most relaxed.

Home Agents vs. Dedicated Agents

While deciding to outsource your call center, IT or ITES needs, you might be considering whether to select home-based agents, or dedicated agents.

Online Tutoring Services

Online tutoring has become a trend among students and working professionals alike. With the help of the Internet and some specific software, students are now experiencing a new way of studying that is fun yet effective.

Partial Outsourcing - Reduces the Risks involved in Outsourcing

Has the risks involved in outsourcing stopped your company from leveraging the benefits that outsourcing offers?

Result Oriented Call Center Training

India is a preferred destination for offshore outsourcing of call center services. The country has a large pool of English-speaking graduates who form an educated, computer-savvy workforce that can be tapped by global firms.

Outsource Hispanic Telemarketing

Outsource2india, a pioneer in outsourcing is one of the world's leading providers of offshore Spanish telemarketing call center services.

Why Should You Hire O2I's Online Bilingual Tutors?

Know how O2I's bilingual tutors can improve your overall cognitive development, and also open up a world of opportunities for you - be it for work, travel or your own self-progress.

Expand Your Business through to a Dream Country Telecalling

Expanding business to an unfamiliar country is never easy, as one is never sure how the products will be received.

Offshore Call Center Services

Today, India has become the outsourcing hub of the world. As more organizations understand the importance of focusing on their core competencies, they are turning to Indian offshore call center providers to manage their critical but non-core processes.

Call Center Services - FAQs

Get answers of all the questions you may have in mind regarding outsourcing call center services to India.

Technical Support Training India

According to IDC, the worldwide market for outsourced technical support services will increase from $11.1 billion in 2003 to $16.9 billion in 2008, representing a CAGR of 8.8%.

Outsourcing Technical Support

In the competitive business environment of today, the importance of customer support is increasing. Consumers have several options to choose from in the market and other than price and quality, the post-sale technical support and service they receive is a key factor in attracting new customers and retaining existing ones.

Outsource Technical Support Services to India

A Technical support Center or IT Helpdesk is a system designed to help and support an end-user of a particular product, system or application.

Outsourcing Inbound Customer Services: The India Advantage

Outsourcing inbound customer services to Outsource2india is a good option as the call center industry in the country is on an upward spiral.

Call Centers: Catalysts for Corporate Change

Outsourcing non-core and IT services has become the business strategy for growth in the new millennium.

Outsourcing to India - Good Customer Service

The key to customer retention is good customer service. Regardless of whichever industry one is a part of, customer care is of utmost importance.

Call Center Outsourcing

Outsource2india offers strategic call center outsourcing services to leading global companies across various industry verticals.

Inbound Customer Service Call Centers in India: Best Practices

Call centers in India providing inbound customer service are well equipped with highly qualified agents, good infrastructure, cutting edge technology, security solutions and much more.

Virtual Call Centers

A virtual call center is a call center where an organization's virtual call center agents do not work from the organization's building, but work from different geographical locations.

Call Center Management

Today, call centers have become crucial support channels for almost every organization. Effective call center management can help you easily ask questions to customers, solve simple problems, collect information and perform routine transactions in a cost-effective manner.