Case Study on Virtual Assistant Services for Autism Therapy Provider in USA

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The Client

Being a US-based Autism therapy provider, the client is into helping children live happy and functional lives. They use tried and tested methodologies and other research-based methods to increase appropriate demeanor and reduce inappropriate behavior.

The Requirement

To handle the influx of queries and bookings, the client needed a reliable outsourcing partner who could help manage an array of administrative tasks. Due to the sensitive nature of their offerings, they needed experienced specialists who would deftly handle the challenges and the prerequisites of the job.

The Challenges

This project would be the client's first brush with outsourcing. They had little idea about how to proceed and what to expect. Moreover, they needed virtual assistants with caregiving qualities to handle children with special abilities and their parents.

Our Solutions

We scheduled several calls with the client to get a detailed understanding of their expectations. We then approached our best head-hunters to compile a selection of viable candidates who would fit the bill perfectly.

The Results

Our candidates not only met the client's KRAS and KPIs perfectly but also got better with every call/case handled. Our performance management, project management, QA, and reporting exceed client expectations. What started with just 2FTEs has now grown to a well-rounded team of six. Our services opened the pathway for long-term business relations.

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Reach out to us today to grow your business with the best-in-class virtual assistant services. Call now to request a free quote!