Is audio monitoring is becoming a need of the hour for your business? Is your business transmitting a lot of audio content from one place to another? If yes, we can provide audio monitoring services to meet everyday demands where a lot of audio content is produced in terms of audio phone calls, marketing podcasts, customer service calls, sales calls, webinars, radio broadcasts, etc. All these need to be monitored for audio quality as well as client requirements for customer service.

Monitoring audio files in-house requires a complex setup. It is time-consuming and expensive. Therefore, O2I offers audio monitoring services that have been trusted by our clients for the past ten years. We have not only reduced their audio monitoring costs but also made sure that everything they broadcast is with top-notch audio quality.

Audio Monitoring Services We Offer

We deploy advanced technologies and monitoring tools to make the task systematic. The systematic (Voice of the Customer) VoC-to-CTQ (Critical-to-Quality) mapping and process-specific checklists validated under Six Sigma control standards are used to train our globally experienced workforce to detect audio anomalies and behavioral CTQs. Our services include -

1. Call Center Audio Monitoring Services

   

   Hundreds of customer or prospect calls need to monitored daily for quality and training purposes. There's a need to not only check for audio quality, clarity, transmission, but also the content of those calls. The behavior of the agent, the presence of mind, the solutions offered to the customer, the protocols followed, the language used, the temperament, and much more. The findings can be further used to enhance the service levels of your call center. We implement (Customer-value Add) CVA-BVA (Business-value Add) -NVA (Non-value Add)-anchored audio monitoring frameworks to improve first-contact resolution, minimize NVA interactions, and optimize agent performance analysis. O2I also offers live audio monitoring and provide instant feedback and alerts based on your needs.

2. Webinar Audio Monitoring Services

   

   Webinars are an important marketing and customer training tools today and almost every business uses them for transmitting crucial information in B2B as well as B2C scenarios. We use integrated Poka-Yoke mechanisms and real-time webinar audio monitoring to guard against voice dropouts and signal mismatches, guaranteeing session clarity and continuity. We also monitor the content of the webinar and the two-way conversation during the Q&A session. Our team then prepares a practical list of strategies that can help improve engagement and conversions.

3. Telecast Audio Monitoring Services

   

   We monitor live telecast audio using Lean Six Sigma control procedures, which minimize the chance of NVA disturbances and guarantee synchronized AV transmission. O2I has a team of live telecast monitoring experts, who will instantly alert the right people and take corrective steps as well. As an experienced audio monitoring services provider company, we check for sound quality, frequency, background disturbance, sound lag, and other noises and help rectify the issues so that you can achieve a perfect telecast.

4. Radio Broadcast Audio Monitoring Services

   

   O2I offers radio broadcast audio monitoring services to help you ensure that your audio quality is perfect all the time. Any disturbance, changes in frequencies, noises, drop in quality, etc., are reported immediately to the concerned team. O2I supports a range of radio broadcast channels in continuously monitoring their audio output.

Audio Monitoring Process We Follow

The audio monitoring process is transparent and efficient. We do not levy hidden or upfront charges to our clients. Our process will be explained by a dedicated consultant before the commencement of service. Our workflow is as follows -

Why Should You Outsource Audio Monitoring Services to Outsource2india?

Outsourcing audio monitoring services to O2I can be great for your business because we take extra care to follow the instructions of all our clients. We ensure the quality and completeness of service in every step so that our clients can avail the complete benefits we offer. Here are more reasons why outsourcing audio monitoring service can help you in big ways -

• ISO Certified Audio Monitoring Services Provider

  With our ISO 9001:2015 and ISO/IEC 27001:2022 certifications, we incorporate information security and structured governance into each monitoring SOP. We have had success in serving clients from domestic and international geographies and have brought 100% satisfaction to all clients we served.

• 360-degree Security and Confidentiality Guarantee

  O2I is an ISO/IEC 27001:2022 accredited audio monitoring service providing company. We have robust processes in place for assuring 100% data confidentiality, access controls, encrypted audio transfer, and so on. When you outsource to us, you can rest assured that there would be no breach of information. We have a state-of-the-art infrastructure with advanced tools and licensed technologies.

• High-quality Services

  Our services are quality tested to ensure it meets the SLA. We have dedicated teams who will evaluate the audio monitoring process and furnish summary on the service levels.

• Affordable Audio Monitoring Services

  Our remote audio monitoring services have reduced our client's costs by up to 60%. Our offshore service model allows us to deliver economical round-the-clock coverage for your requirements, so you don't have to hire local personnel and manage their shifts.

• FTE Audio Monitoring Experts

  Our highly qualified and experienced audio monitoring experts will handle all roles assigned to them with utmost sincerity and dedication. Our team has 10+ years of experience in audio monitoring and will walk the extra mile to give you reliable audio monitoring support.

• High-end Infrastructure

  We use a range of proprietary and in-house audio monitoring tools to aid the process. These tools and technologies are housed in our sophisticated facility. Our infrastructure is constantly updated to support evolving challenges.

• Scalable Services

  We have a team of over 200 audio monitoring experts, and they are ready to get started whenever you need. We can take up short-term as well as long-term audio monitoring assignments and ramp-up or ramp-down the team according to your needs.

• Fastest Response Time

  When we are working for you, we follow the SLAs and offer instant alerts and escalation protocols defined by you. We respond swiftly in case of live audio monitoring and provide a complete report about the issue.

• SPOC

  At O2I, we provide a single point of contact who will take your queries and forward the same to our audio monitoring experts. The SPOC will ensure that you are satisfied with our service levels.

• 24/7 Audio Monitoring

  With synchronized SOPs, our geographically dispersed audio monitoring teams guarantee round-the-clock coverage without deviating from CTQs specified by client SLAs.

Other Services You May Benefit From

Outsource Audio Monitoring Services to Outsource2india

Each interaction yields quantifiable, repeatable results according to O2I's process model, which has been validated by Lean Six Sigma audits and VoC-aligned CTQs. We are an ISO 9001:2015 certified call center services provider with refined processes and top-notch infrastructure. By partnering with us, you would not only streamline your audio monitoring operations but also ensure that no issue gets overlooked. Our 24/7 audio monitoring support, instant alerts, detailed reporting, and impressive service levels are all available for you at affordable rates.

Contact us today if you are looking for audio monitoring outsourcing services. Tell us your requirements, and we will give you a free quote.