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Outsource2india Performed Live Call Transfers to Help a Chicken Coop Manufacturer Close Sales

Case Study on Live Call Transfer Services Provided to Client

The Client

The client is a leading seller and manufacturer of chicken coop products in Texas, USA. They make robust chicken coops that can be easily and quickly installed at cost-effective prices.

Client's Requirement

The client was looking to partner with a vendor who could set up appointments with prospective clients.

Client's Challenges

The main challenge was that the client only had board line numbers of their customers and therefore, getting in touch with the customers and the decision-makers was challenging. Furthermore, the client did not have any training material and also wanted to quickly launch the product to capitalize on some of the offers that they had for a limited period.

O2I's Solution

We shortlisted and recruited the right team according to the exact requirements of the client within a short period. As the client was new to this kind of work, they did not have any training material or script; our operations team created an effective script and training material. As the next step, we got the agents certified by the client. We also suggested that we could perform a live transfer of calls rather than setting up appointments so that there could be higher chances of closures. The client was keen to pursue this idea and also provided some training to the agents and sorted out all the queries of the agents.

Results

The client is very happy with the performance of the team and has altered our contract into an ongoing one. They have also agreed to be a reference for future clients.

Outsource Outbound Calling and Live Call Transfer Services to Outsource2india

Outsource2india provides highly professional and reliable call center services, including appointment setting and outbound calling services, to a growing and diverse clientele. We are ISO 9001:2013-certified and have over 25 years of experience in providing a full spectrum of call center services to cater to a wide array of requirements. Our call center agents are at the top of their game and are highly motivated, professional, reliable, and courteous. We also ensure that we provide the highest quality services at the most competitive prices.

If you are looking for high-quality and affordable call center services, get in touch with us today.