Outsource2india Provided an Israel-based Gaming Startup with Inbound Customer Support Services
The Client
The client is one of the fastest-growing game startups and is based in Tel Aviv, Israel.
Client's Requirement
The client required the services of professional call center agents who could provide high-quality inbound customer support services through the Zendesk platform.
Client's Challenges
The main challenge was to source and hire agents with experience in working with the Zendesk platform and with a professional attitude who could proactively address customer queries. The client wanted us to hire an experienced professional with the ability to work under pressure.
O2I's Solution
We were able to source and hire the right agents within the stipulated timeframe. As the client did not possess any training material, our project management team compiled the material based on FAQ sources. The client also provided the required training and answered all the queries that the agents had.
Results
The agents have performed consistently and excellently, and there have been no escalations from any of the customers so far. The client has converted our engagement into an ongoing one and also referred another client from the Jewelry sector.
Outsource Customer Support Services to Outsource2india
Outsource2india provides highly professional and affordable customer support services as well as a complete range of other call center services to a global and diverse clientele. Our ISO 9001:2013 certification and 25 years of experience in providing a wide range of call center services to cater to a very diverse set of requirements have provided us with a deep knowledge of the industry. Our agents are thorough professionals and are motivated to stay on top of their game to provide the best services possible.
If you are looking for high-quality and affordable customer support services, get in touch with us today.
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Key Differentiators
Outsourcing Works? Call Center
Portfolio Customer
Testimonials Call Center
Infrastructure Transition
Process Operational
Transparency Call Center
Training Process Get the O2I Call
Center Advantage Multilingual
Call Centers Bilingual
Call Centers Hispanic Call
Center Services Spanish Inbound
Call Center Spanish Outbound
Call Center Spanish
Technical Support Spanish Telemarketing
Services
- O2I delivered exceptional appointment setting services for a leading US-based franchisee consultant resulting to boost online contacts and conversions
- Outsource2india Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
- Outsource2india Delivered Virtual Assistant Services to an Autism Therapy Provider
- Outsource2india’s Effective Lead Generation Services Created Tremendous Business Impact
- Provided Lead Generation Services to Company in the Medical Insurance Sector
- Outsource2india Assisted a Successful Health Supplement Providing Company with Enhanced Customer Support Solutions
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