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Outsource2india's Appointment Setting Services Increased Sales for Charlotte-based Business

Case Study on Appointment Setting Services to a Charlotte-based Business

The Client

Our client is a business from Charlotte that installs solar panels at customer premises to save utility bills and enable taking a transitional step towards cleaner energy.

Client's Requirement

The client wanted our appointment setting services to bring more warm leads to their sales team for negotiation.

Project Challenges

The challenge was the lack of training materials or the time to go live. We had insufficient data from the client to correspond, and the need for vetted candidates qualifying for the agent roles had to be fulfilled at short notice.

O2I's Solution

With the project coordinated at war footing, we brought in agents handpicked from our talent pool, having necessary qualification for undertaking the project. This was followed by forming a team to ensure results materialize in the most efficient way. Our operations team put together the script and also devised training material to train agents on the job. We also sought the client's certification for what was configured as part of the long-term preparation. Further, the client trained our team and answered all FAQs to prepare them for the job.

The Result

The project proved to be a success with the agents delivering consistent performance in producing qualified appointments. To date, the client faced no issues with the service levels provided to the client's customers as there had been no escalations of any kind. The client agreed to ramp up the headcount given the continuous success and assured to scale requirement.

Outsource Lead Generation Support Services to Outsource2india

Outsouce2india has made a name for itself through continuous vetting of its resources and technology to bring the best outcome for the clients. As a top lead generation company that has handled a gamut of lead generation services, we give customers a chance to showcase themselves to be better equipped with bandwidth and resources to serve their customers. If you share challenges similar to the client in this case study, we'll be glad to replicate the similar level of success, using fewer resources at cost-effective rates.