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Outsource2india's Inbound Customer Services Increased Sales for Indian Coaching Center

Case Study on Inbound Customer Services for an Indian Coaching Center

The Client

Our client is a top medical coaching center based in India. They're popular for having multi-city operations, helping aspiring medical students to appear for competitive exams. Being a market leader for the last 25 years, they've seen commendable success.

Client's Requirement

It was the inbound call center service that the client was after and they made it clear it had to be like clockwork as they had rolled out an IIB Nanded digital app and needed agent support to assist students with enrollment queries.

Project Challenges

The client was entirely unaware of how the experience would seem and also didn't know what to expect. The primary challenge was hiring professionals who were equipped to handle queries with promptness. Our agents had such limited access to training materials and required on-job training to be on par with the client's expectations.

O2I's Solution

We scouted for talents within our talent pool and raised a project led by a senior resource. The client was initially skeptical about the budget and made it clear they needed experienced resources. They set higher than normal standards and we fulfilled all of them as agreed upon in the SLA. The client offered an FAQ for the agents to ensure consistent performance on the job so that every customer was happy with the encounter.

The Result

The outcome of the outsourced task was 100% success and the client explicitly stated they wished the extension of the ongoing assignment.

Outsource Inbound Call Center Support Services to Outsource2india

Outsource2india is the brand people and businesses count on to deliver a high-performance call center experience to customers. We are one of the largest inbound call center service providers based in India and having operations abroad. We have a dynamic team of call center agents, supported by state-of-the-art technologies that are rigged to work round-the-clock to keep up with the anytime-anywhere model.