The Client
The client is a leading provider of employee benefits to companies of all sizes. They offer business owners and their employees the greatest services, education, HR technology, and perks.
Client's Requirement
The customer was looking for a more devoted and methodical outsourcing partner who had past experience offering appointment setup services to US businesses. They were focused on developing a group of individuals with the proper mentality who would be more committed to and process-oriented through careful governance while ensuring complete transparency in the provision of services.
Project Challenges
The client is an expert and was aware of the difficulties and learning curve associated with outbound initiatives. They were, however, utterly uncertain about the output and the lack of legitimately scheduled appointments. The challenges faced by the customer included -
- Less than 5% of connects
- Almost no ROI
- Improper use of D&B data
- Unfavorable word-of-mouth
- Data theft
- Lack of revenue
- Improper handling of customer touchpoints
- No reporting system
- Inadequate governance
Our Solution
In order to address the client's challenges, we -
- Deployed assets and qualified resources
- Utilized a low-cost offshore unit
- Utilized the neutral accents of Indian resources
- Implemented business process improvements
- Coordinated between onshore and offshore teams
- Fine-tuned the QMS team's pitch and rebuttals
- Performed reporting and effort and performance tracking
- Made sure there was no data theft
The Result
The client is incredibly happy with the team's performance. The benefits to the client were as follows -
- 30% rise in the connect ratio
- Better quality and valid appointments
- 25% increase in the closure ratio of the appointments
- Improvement of over 50% in overall revenue and profitability and a move toward a higher ROI
Outsource Appointment Setting Services to Outsource2india
When it comes to call center services, including appointment setting, Outsource2india is the top option for corporations of all sizes. We have a solid 25 years of expertise serving various clients in different sectors and places. Our team can prioritize the needs of our clients and provide outcomes that go above and beyond expectations, creating happy clients. We are well-positioned to supply pertinent and economical services that open up new growth opportunities thanks to our strong presence in more than 160 countries.
If you need appointment setting services to free up bandwidth for your team, get in touch with us right now.
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Key Differentiators
Outsourcing Works? Call Center
Portfolio Customer
Testimonials Call Center
Infrastructure Transition
Process Operational
Transparency Call Center
Training Process Get the O2I Call
Center Advantage Multilingual
Call Centers Bilingual
Call Centers Hispanic Call
Center Services Spanish Inbound
Call Center Spanish Outbound
Call Center Spanish
Technical Support Spanish Telemarketing
Services
- O2I delivered exceptional appointment setting services for a leading US-based franchisee consultant resulting to boost online contacts and conversions
- Outsource2india Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
- Outsource2india Delivered Virtual Assistant Services to an Autism Therapy Provider
- Outsource2india’s Effective Lead Generation Services Created Tremendous Business Impact
- Provided Lead Generation Services to Company in the Medical Insurance Sector
- Outsource2india Assisted a Successful Health Supplement Providing Company with Enhanced Customer Support Solutions
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