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Outsource2india Delivered Call Center Services to a Medical Healthcare Provider

Case Study on Call Center Services for Healthcare Provider in USA

The Client

The client is a US-based healthcare service provider that takes the lead in diabetes and obesity prevention. They provide cost-effective and evidence-based solutions to reverse these life-threatening health conditions.

The Requirement

As a part of their awareness initiative, the client conducts numerous one-on-one sessions and group seminars. Their board-certified health professionals educate the masses about coping mechanisms and prevention measures. They encourage patients and their family members to enquire about health, nutrition, insurance, and medical assistance.

To better serve their clientele, the client required an outsourcing partner to provide reliable answering and concierge services and guide patients with their FAQs.

The Challenges

The client required professional agents familiar with medical procedures and terminologies. They should be able to answer patient queries instantly and unequivocally. The challenge was to put together such a team of erudite and experienced professionals on short notice.

The Solution

We undertook the challenge by getting our best resources on the job. Our human resources team was able to shortlist and onboard customer support representatives to be the right fit according to the client's expectations. The process took us less than seven business days, and the agents began delivering quality results from day one.

The Result

The client was extremely pleased with the outcome. Their call center team grew substantially from the initial. And the client renewed the contract and made this one-time arrangement into an ongoing engagement.

Outsource Call Center Services to Outsource2india

Outsource2india is the premier choice of global businesses when it comes to call center services. We are backed by robust industry experience spanning 25 years. Our team can prioritize our client's requirements and deliver results that surpass expectations. With a strong presence in over 160+ countries, we're perfectly poised to deliver relevant and cost-effective services that unlock new growth opportunities.