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Outsource2india Provided a US-based Company with Customer Support Services

Case Study on Customer Support Provided to US-based Client

The Client

The client is a leading US-based provider of water, electric, and natural gas billing and submetering products and services.

Client's Requirement

The client was looking for a professional team to clarify client queries in both English and Spanish besides handling route critical calls to the respective departments.

Business Challenges

The main challenge was to quickly source and hire the right agents, including ones proficient in the Spanish language.

O2I's Solution

Using our global reach in 10 business centers across the world, we shortlisted and onboarded two customer support agents who quickly grasped requirements within a quick timeframe of 5 business days. We also deputed a native Spanish speaker to improve the client's business.

Results

The client was very happy with our services and the customer support agents we provided. They have increased the team size and converted our contract into an ongoing arrangement.

Outsource Customer Support Services to Outsource2india

Outsource2india is a premier provider of exceptional customer support services as well as a full spectrum of other call center services to clients from across industries and the world. We are ISO 9001:2013-certified and have been in business for over 25 years. This experience has provided us with practical insights into the best ways to improve customer satisfaction levels. Our team is thoroughly trained, motivated, and professional and will begin delivering results right from the get-go.

If you are looking for high-quality and affordable customer support services, get in touch with us today.