Outsource Customer Follow-Up Services

Simplify your marketing campaign and strengthen your core marketing activities by building customer relationships and tracking them across multiple communication channels

Are you facing challenges in your marketing campaigns because of inconsistent customer follow-ups? If yes, do not worry. Our customer follow-up services can help you streamline your marketing campaigns and strengthen your core marketing activities by building customer relationships and following up with them via multiple communication channels, including phones, email, chats, etc.

Outsource2india is an expert provider of customer follow-up services in India. We have a highly experienced team of contact center executives who are proficient in soft-selling procedures. They can forge relationships with the clients by providing information and rendering support.

Our Customer Follow-up Services

When a company follow up with its customers and inquire about their buying experience, it shows that you really care about them. This has a long-lasting effect and the customer is more likely to collaborate or buy from/with you. When you decide on outsourcing customer follow-up services to us, we can handle each type of customer follow-ups, including -

• Follow-up for Providing Information

  Our team of skilled call center experts can leverage several communication channels to follow up with customers and provide information related to your business. Our customer follow-up experts can connect with the customers via customized emails, phones, SMS, chats, etc. We have a standard communication style that comprises a time-tested language, structure, email tone, etc.

• Follow-up for Rendering Testimonials

  We can help you gather customer insights on their challenges and interests by focusing on all the touchpoints and help you create an effective marketing or sales campaign. Our team can render business or process insights by dissecting the sales manuals, case studies, etc., and provide it in a simple manner. This will enable your customer to know your product/services in a better way, thus, influencing their buying decisions.

• Ongoing Support

  You can rely on us day in and day out for any support services. We leverage modern tools to communicate with your customers and help them with any sorts of routine support. Our experienced team of customer follow-up experts can resolve any of your customers' problem instantly.

• Follow-up for Audit

  Under our offshore customer follow-up services, we can also collect information from your customers regarding their opinions/feedback on your product/service. It can be done via phone, SMS/text, emails, etc. This will help you make your business more streamlined or adopt necessary changes.

Call Center Software We Use

Industries We Cater To

We provide our customer follow-up services to many industries and verticals. Here is a break-up of the industries that we offer our services -

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Education

Entertainment

Finance

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Multimedia

Public Sector

Pharmaceutical

Retail & e-Commerce

Telecommunications

Insurance

Legal

Real Estate

Other Services You May Benefit From

Why Choose O2I for Customer Follow-up Services?

We are in the customer follow-up services domain for more than 25 years now. Our services can build a goodwill among your customers by rendering individual attention to each and every one. A few of the many benefits of outsourcing customer follow-up services to O2I include -

• Flexible Pricing Options

  When you have a fixed budget and lack the necessary tools/framework/resources to follow-up on your clients, do not let that dishearten you. We have a custom pricing model for our customer follow-up solutions, which are based on factors such as the volume of the calls/emails, industry, etc.

• 100% Information Security

  Outsource2india has accomplished ISO/IEC 27001: 2013 certification, which shows our commitment to safeguarding yours and your customers' data from any unwarranted interruption. Moreover, our offices, workstations, delivery centers, and systems are foolproof and can secure the data from any security accidents.

• State-of-the-art Infrastructure

  At O2I, our customer follow-up specialists leverage ultramodern tools, technologies, and systems that allow them to complete the project within the stipulated time. Furthermore, our offices have 100% uninterrupted network facilities, modern communication and marketing automation tools, etc.

• High Quality

  When you decide on outsourcing customer follow-up services to us, you can rest assured that you will only receive the high-quality customer follow-up solutions that will improve your ROI and drive growth.

• 24/7 Availability

  Our team of customer follow-up specialists and call center executives is available 24/7. With their fast response and well-articulated customer follow-up process, they can resolve your customer queries promptly.

• Experienced Team

  We have more than 25 years of experience in providing customer follow-up services in India and we only hire the best customer follow-up personnel that exceeds 50 in capacity. Moreover, our combined management experience surpasses 100+ man-years. So, when you outsource customer follow-up services to us, your customer will always feel satisfied.

• Ease of scalability

  We have enough resources to scale up your business requirements. Our customer follow-up solutions can help you enter the unexploited market and expand your growth rate with no additional expenditure in terms of resources or infrastructure.

Client Success Stories

O2I Built a Robust Outbound Cold Call Process to Create Sales Leads for a Famous US IT Giant

Read how an American IT company launched an IT product in the US market and as a new product, the client wanted to create awareness. We created an outstanding B2B outbound call center services that helped the client build awareness among potential customers for new products.

Read the Case Study

O2I Provided Outbound Call Center & B2B Lead Generation Services to a European Company

Learn how O2I assisted a leading precision equipment manufacturer generate leads through a combination of pre-sales certification and B2B lead generation.

Read the Case Study

Outsource Customer Follow-up Services to O2I

Outsource2india is a leading provider of customer follow-up services and a plethora of other call center services including cold calling, call center services, 800 answering services, order taking services, etc. Our team of customer follow-up executives can boost your business by making your customers feel more valued and inspire them to collaborate with you for their future requirements.

Outsource customer follow-up services to O2I and to leverage the advantages that we offer.