The Client

A multinational logistics company in Dubai approached us for IT services. The company specializes in cargo logistics, port terminal operations, maritime services, and free trade zones. They are responsible for roughly 10% of global container traffic, accounted for by their 82 marine and inland terminals in 40+ countries.

The Requirement

The client had already undertaken organization-wide ServiceNow implementation to streamline their operations. They approached us, looking for skilled and experienced ServiceNow developers who would undertake the monolithic task of ServiceNow app integrations.

The Challenges

The primary challenge that the client faced was the lack of certified resources to carry out at-scale ServiceNow app integrations at affordable rates and within stipulated timelines. As a result, the company was burning cash on the SN license, which was of little to no use without the integrations.

Our Solution

Keeping in mind that the project scope was beyond complicated, we put together a ServiceNow development team with 10+ years of experience. The team took the time to understand the business requirement and ensured effortless implementations. They made sure that every task was subdivided and tested before deployment.

Our Strategic Approach

We adopted the best strategy to help the client cut costs and ensure super-fast SN implementations. To that end, we tied up with the best ServiceNow resources in India who worked on the Middle East business hours.

Personnel Qualifications We Leveraged

Our team comprised experienced experts with unparalleled SN development skills and a deep understanding of ServiceNow Service Integrations, ITSM, ITOM, CMDB, and ITAM.

Our Special Skillsets

Certified ServiceNow developers and certified project managers with 10+ years of domain expertise.

Compliance Methodologies Followed

The Agile methodology was followed throughout the cycle of the project.

Security Measures Administered

We subdivided and tested every task before deployment and adequately maintained the development, staging, and production environments to ensure the best security measures.

The Final Outcome

We completed the detailed scope of the project and integrated various applications with ServiceNow within the given timeline using the best practices. Our services exceeded client expectations in every way.

Outsource ServiceNow Services to Outsource2india

Our ServiceNow competencies include certified partnership, ITIL-certified experts, two decades of industry experience, a proprietary 4-level implementation model, and more. The SN products we work with include ITSM, ITOM, ITBM, Security Operations, HR Service Delivery, Now Platform App Engine, and others. Depending on your business requirement, we can implement SN products from scratch or enhance their functionalities with your existing solutions.

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