Operational hiccups in business-critical application systems incur unnecessary costs and push customers towards your competitors. Balancing this demand in-house can be challenging, given the significant resources and expertise involved. This is where our professional application support and maintenance services can prove invaluable. We offer proactive monitoring and swift incident management, ensuring your solutions exhibit secure, fault-free operation and fast performance.

Our impressive capability stats include hotfix deployments within 8 hours, minor app upgrades within seven days, responses to 90% of calls in under 40 seconds, and an application user satisfaction rate of over 97%. We have help desk systems to prioritize, document, and route support issues. Besides supporting clients at scale, we adhere to compliance metrics and Service Level Agreements. This allows us to deliver secure, easy-to-expand application maintenance services that boost agility and ensure consistent user experience.

Outsource app support and maintenance services to prepare your enterprise for unexpected disruptions and stay operational.

App Support and Maintenance Solution We Offer

By entrusting these critical tasks to a specialized service provider like us, you can focus on your core competencies and strategic initiatives. We monitor, update, and optimize your applications, resulting in improved performance, reduced downtime, and enhanced user experience. Additionally, outsourcing provides access to advanced tools and technologies, keeping you at the forefront of innovation. Utilizing external expertise, you can also achieve cost savings, as they avoid the expenses associated with maintaining an in-house support and maintenance team.

Explore the comprehensive range of app support and maintenance services we offer:

• Application Monitoring Service

  

  Our application monitoring service provides real-time monitoring of your applications, ensuring optimal performance and availability. We proactively identify and address potential issues before they impact your business operations. Such constant monitoring of your applications minimizes downtime, improves system reliability, and enhances user experience, resulting in increased productivity and customer satisfaction.

• Incident Management Service

  

  We swiftly respond to application-related issues, minimizing their impact on your business. Our dedicated team follows strict incident management protocols, ensuring timely resolution, effective communication, and minimal disruption. We prioritize incident resolution to ensure your applications are up and running smoothly, allowing you to focus on your core business activities.

• Regular Updates and Patch Management

  

  Keep your applications updated with the latest features, enhancements, and security patches. We handle the entire update process, ensuring seamless integration and minimal disruption to your operations. By keeping your applications current, we enhance functionality, improve performance, and mitigate security risks.

• Application Enhancement Service

  

  Optimize and improve your applications to meet evolving business needs. Our experienced team evaluates your application's performance, identifies areas for enhancement, and implements tailored solutions. By continuously enhancing your applications, we help you stay ahead of the competition and maximize your business opportunities.

• Performance Management Service

  

  Ensure your applications deliver optimal performance and meet your performance objectives with our performance management solutions. We conduct thorough performance analysis, identify bottlenecks, and implement performance optimization techniques. Improvement in application performance enhances user satisfaction, increases productivity, and drives business growth.

• Database Maintenance Service

  

  Our database maintenance service ensures the smooth functioning and optimal performance of your databases. We handle tasks such as data backups, data integrity checks, performance optimization, and security management. By ensuring the integrity and availability of your data, we enhance data-driven decision-making, improve operational efficiency, and minimize data-related risks.

• Compliance Management Service

  

  Navigate complex regulatory frameworks and ensure your applications adhere to industry-specific standards with our compliance maintenance support. We conduct compliance audits, implement necessary controls, and provide ongoing compliance monitoring. By maintaining compliance, we mitigate legal and reputational risks, build trust with stakeholders, and ensure the security and privacy of sensitive data.

• Application Evolution

  

  Our application evolution service focuses on evolving your applications to keep pace with changing business requirements and technological advancements. We analyze your application architecture, identify areas for improvement, and implement strategic changes. By evolving your applications, we enhance scalability, increase flexibility, and future-proof your technology investments.

• Application Security Management

  

  Our application security management service ensures the protection of your applications against potential security threats. We conduct comprehensive security assessments, implement robust security measures, and provide ongoing monitoring and incident response. By safeguarding your applications, we protect your critical data, maintain customer trust, and mitigate the risk of cyber-attacks.

• Deployment Design and Implementation

  

  Deploy your applications across different environments easily with our deployment design and implementation support. We design and implement deployment strategies, configure necessary infrastructure, and conduct thorough testing to ensure a smooth transition. By streamlining the deployment process, we minimize downtime, improve operational efficiency, and accelerate time to market.

• User Support and Helpdesk Services

  

  Our user support and helpdesk services provide reliable assistance to your end-users, addressing their queries, troubleshooting issues, and providing guidance. We offer multi-channel support, including phone, email, and chat, ensuring prompt and effective resolution of user concerns. By delivering exceptional user support, we enhance user satisfaction, increase productivity, and foster positive user experiences.

• Documentation and Knowledge Management

  

  Maintain comprehensive documentation and ensure effective knowledge sharing for your applications with our expert support. We create detailed documentation, user guides, and knowledge bases, enabling users to access information and troubleshoot common issues. Facilitating knowledge transfer improves user self-sufficiency, reduces support requests, and enhances overall efficiency.

• Quality Assurance and Testing

  

  Our quality assurance and testing service ensures the reliability, functionality, and performance of your applications. We conduct comprehensive testing, including functional, performance, and security testing, to identify and resolve any potential issues. Maintaining the quality of your applications enhances user experience, reduces system failures, and protects your brand reputation.

  The application support services we provide to ensure your systems perform optimally can be generally categorized as follows -

  • Preventive application support and maintenance
  • Perfective application maintenance
  • Reactive application support and maintenance
  • Adaptive application maintenance and support

Our Approach to Application Support and Maintenance

Technologies We Use

At O2I we are committed to helping our customers carry on business with minimal disruption. To this end, we provide continuous training on powerful technologies that are available in the market. To enable your systems to have maximum uptime, our team uses these technologies and more -

Industries We Serve

What Makes Us the Preferred Provider of App Support and Maintenance Services?

Entrusting your app support and maintenance needs to an experienced application support and maintenance company like ours assures strategic support. We have consistently ensured maximum application availability for businesses across various industries. Here are a few reasons that set us apart -

• Expert Team

  Our team consists of highly skilled, trained, and experienced developers who are proficient in delivering prompt and effective app support and maintenance services across diverse businesses.

• Data Security Assurance

  As an ISO/IEC 27001:2013-certified and GDPR-compliant organization, we prioritize project data protection and client confidentiality by implementing multi-layered security protocols to prevent and mitigate data breaches.

• State-of-the-art Infrastructure

  We have modern, spacious offices equipped with advanced tools and hardware, complemented by access to cutting-edge software and technologies.

• Global Delivery Centers

  As a top-tier application support and maintenance service provider, our ten global delivery centers enable us to deliver services from a location that best suits your preferences.

• Scalability

  Our application assessment and audit services are designed to scale seamlessly to accommodate additional applications, locations, or employees as needed.

• Dedicated Support

  Upon partnering with us, you will be assigned a dedicated project manager, serving as your single point of contact for all queries and concerns.

• Cost Efficiency

  We offer high-quality services at affordable rates, underlining our commitment to delivering superior value to our customers.

Additional Services You Can Benefit From

Client Success Stories

Outsource Application Support and Maintenance Services - USA, Europe

We offer comprehensive solutions to ensure the optimal performance and continuous availability of your critical applications. So, you can focus on your core business activities while we handle the technical intricacies. With a commitment to delivering high-quality services, we strive to exceed client expectations while keeping costs optimized. Our flexible engagement models and various support options are tailored to meet your business requirements. This approach has helped us build long-term partnerships with our clients, providing ongoing support and continuous improvement for their applications. We allocate dedicated project managers to every client, ensuring personalized attention and effective communication throughout the engagement.

Ready to discuss your application support and maintenance needs? Let us help you drive efficiency, enhance app performance, and eliminate downtime.