Case Study on Medical Billing Services

The Customer

Our customer is a renowned medical billing company based out of Annapolis, Maryland. They approached us to avail for our medical billing services after searching long and hard for a dependable partner.

The Business Requirement

The client was looking for a service provider who could provide end-to-end billing services for their company.

They had a huge backlog which needed to be cleared in a very quick time, while ensuring there were no delays in processing.

The Challenge

There were a few challenges our team of medical billing experts faced during the project. They were as follows:

1. The customer required the work to be started immediately and expected us to produce desired results within a turnaround time of 12 hours
2. The customer had a huge pile of incomplete work which had to be cleared with the help of some professionals
3. A secure and reliable connection had to be established on the customer's side so that our professionals could log in and start with the work
4. The software which was supposed to be used for the medical billing project was completely new, and our team of experts had to invest some time to get acquainted with the tool

The Project Proposal

Our team put forward the following project proposal keeping the customer's requirements and the challenges associated with it in mind:

1. As the customer wanted a quick turnaround time, we decided that we would provide the services within 12 hours, following which the contract was duly signed
2. We decided that a customer-dedicated medical billing team would be formed to provide end-to-end billing services
3. A basic software training was provided to our resources so that they were able to provide the medical billing services with ease
4. Our experienced team recognized the connection problem and it was communicated to the client that the connection needed to be established on the customer's side, whereupon we helped them set up a secure channel

The Solution

The following solution was provided by Outsource2india to the Annapolis based client based on their requirements:

1. Once the client confirmed that the connection had been established, the work went on as planned and we were able to keep the promised turnaround time
2. The new software was easily tamed by our medical billing experts due to which they were able to provide excellent medical billing services while clearing the customer backlog with ease

Choose Outsource2india in Order to Avail End-to-End Medical Billing Services

We, at Outsource2india, have been in the medical billing and coding domain for over a decade now. We have a highly experienced team of medical billing experts who can understand every business need and cater to all your medical billing requirements.

If you have any kind of medical billing requirement, feel free to talk to our representatives or fill in the contact form and we will get in touch with you within 24 hours.