Call Center Outsourcing Services from O2I

Outsource2india offers strategic call center outsourcing services to leading global companies across various industry verticals. Our call center services help companies to stay focused on their core business processes and managerial responsibilities as we competently handle their inbound and outbound call center needs.

From handling loyalty programs to ramping up telesales, locating dealers and retailers and taking up online sales, O2I has the competencies to meet your entire offshore call center outsourcing needs.

Call center outsourcing solutions from O2I include:

• Inbound call center services
• Outbound telemarketing Services
• Technical helpdesk Services
• CATI Services
• Disaster recovery services
• Email support services
• Chat support services

O2I’s inbound call center outsourcing services cover CRM (Customer Relationship Management) services, toll free customer service, live web chat, e-mail responses, Interactive Voice Response (IVR), appointment scheduling and 24-hr helpdesk. Our outbound call center services take care of customer acquisition and collections besides assisting companies with sales support functions such as credit verification, lead generation, appointment setting, research surveys etc.

Customers who have chosen O2I as their preferred call center outsourcing vendor are realizing process and quality benefits besides enjoying cost reduction. Our focus has been on hiring the best talent in the industry to help organizations achieve process improvement, operational efficiency and scalability.

O2I is a distinctive presence in the global call center outsourcing industry because of our:

• Quality
• High data security standards
• Proactive approach to customer service
• Trained, expert call center agents
• Competitive rates

Outsource2india: High-Quality Call Center Outsourcing Vendor

Breaking away from the traditional mould of a ‘low-cost option’ O2I’s strategic call center outsourcing services are designed to focus on quality, value addition and increased efficiency for customer processes. Reduced costs are an incidental benefit that accrues to customers from our well-planned, standardized and process-centric approach to call center outsourcing. Our call center outsourcing services are available at customized price structures based on many variables, that work out to our customers’ advantage.

To quote one of our customers: ‘I went to O2I for the cost benefit but I stayed on with them for their quality.’

• O2I’s Service Quality: We are an ISO 9001:2000 certified call center outsourcing vendor that has undergone independent audits by Customer Operations Performance Center (COPC) and the eServices Capability Model (eSCM). These audits are external certifications by credible, independent and neutral third parties that measure specific operational parameters. Six sigma methodologies are put in place to increase O2I’s call center outsourcing process quality, reduce re-work and increase our capability levels consistently.
• Operational transparency: O2I provides the perfect example for call center operational transparency and leaves the customer satisfied with his level of accessibility to processes and information.
• Remote access: O2I’s customers have web-based access to all call center outsourcing operations with access to real-time dashboards and trend analysis reports.
• 100 % voice recording: We offer 100% call recording through sophisticated recording and data capture tools. We offer customers VPN access to all recorded calls and ensure that these can be analyzed on various parameters. Advanced analysis, research and reporting on recorded calls is possible with a focus on quality of call-handling.
  
  These recorded calls are also used towards agent feedback, training of new staff and for making overall process improvements. These calls are accessible to customers who provide necessary feedback and suggest improvements for better call-handling.
• Market feedback: We communicate with customers on what the end-user is saying about their service or product. These market inputs are fed back into the product development process at the customer site to work on improvements to the product in subsequent batches.
• Technology competencies: O2I's call center functions on the latest technologies and call center software. Our processes integrate advanced features such as soft phone, predictive dialer software, ACD, CTI, IVR, Fax on Demand, voice logging and call blending among others to provide our customers a seamless transition process. We make call center outsourcing more responsive to real-time customer needs with the use of powerful network-based routing systems with voice over Internet protocol (VoIP) and speech recognition technologies. To understand a little more about the technologies deployed at O2I’s call center, read about the call center operations process at Outsource2india.

The O2I team: Technology is only as good as the people who use it and this is most relevant in the case of the call center industry where people are the key asset that makes the difference between an effective call and a shoddy one. O2I’s call center team continues to be our chief asset because of our superior call center recruitment processes, continued product and call center process training, culture sensitization programs for agents, technology updates and constant appraisal and feedback.

Benefits of O2I’s Call Center Outsourcing Services

• Complete transparency of call center operations
• Data security
• 100% calls recording
• VPN access to all voice recordings
• Clear communication of processes
• Real-time accessibility to market information
• Research and analysis based on recorded calls
• Well-designed, standardized call center processes
• Competitive pricing
• Web-based real-time & historical reporting
• Flexible and seamless integration
• Faster agent response times

Partner with O2I for your Call Center Outsourcing requirements

Building a state-of-the-art call center, hiring competent people and getting operations up and running is an expensive and time-consuming task. International call center outsourcing is becoming widely prevalent as companies realize the benefits involved.

Gain from O2I’s strategic call center outsourcing services and stay focused on your core business. Let O2I’s competent team take care of your offshore call center outsourcing needs.

Contact us here for your call center outsourcing requirements.

Read more about outsourcing virtual call centers to Outsource2india.

Call Center Services from Outsource2india

Inbound Call Center Services - Outsource your Inbound Call Center Services to O2I and greatly benefit from high quality services at a cost-saving of up to 50%.

Outbound Technical Support - For specialized Outbound Technical Support Services which include appointment setting and merchant account services, outsource to O2I.

Technical Helpdesk Services - Transform your business processes and increase your business value with O2I’s high quality Technical Helpdesk Services.

CATI Services - Outsource to O2I to benefit from next-generation CATI Services, which employ state-of-the-art technology.

Disaster Recovery Services - O2I offers end-to-end Disaster Recovery Services and business continuity services which are 99.99% reliable.

Email and Chat Support - Focus more on your core business, while we at O2I answer your customer’s email queries. Outsource your Email and Chat Support Services to O2I.

Outsourcing to India: Discover Why India is an ideal place to outsource to, Read more on Why Outsourcing has become necessary and find out more on what services can be outsourced to India.