Call Center Case Studies at O2I

Our CATI services customer is a worldwide leader in providing internet media and market research solutions. As part of the CATI services project, Outsource2india had to conduct 500 surveys in a cost-effective manner and within four weeks. Our customer benefited from 30% cost savings, 500 surveys within the specific sate quotas, 100% data and voice screens and fast turnaround time. Read the Case Study on O2I’s Competent CATI Services to find out how our customer benefited from increased productivity, reduced expenses and faster turnaround time.

• Our CATI services customer, a leader in Market Research solutions, wanted us to complete 500 surveys of parents and children (between 6 to 17 years across all Australian states, build a B2C database across all the Australian states and deliver the completed surveys within 4 weeks. The CATI services team at Outsource2india was able to meet all the requirements of this customer and also help the customer save on more than 30% on its operational cost. Read more about this case study on CATI field services.

• A leading health insurance provider in the state of North Carolina required us to distinguish their offerings among a large number of products / services available in the market. We were also required to complete 5 different quotas in different segments across 2000 surveys. The CATI team at Outsource2india completed the project 1 week ahead of the deadline with an accuracy level of more than 99%. Read more about this case study on CATI services for a health insurance company.

• One of our customers- a leading general insurer in the UK wanted to expand the operations of its captive offshore BPO center in India. O2I offered its business continuity services to this client. Our client greatly benefited from seamless expansion, productivity and increased efficiency, business continuity planning and 99.99% reliability. Our client greatly benefited from our consistent high levels of quality and efficiency. Read more about this call center case study on Disaster Recovery Services.

• O2I achieved great success for a pharmaceutical company who was facing problems with customer support. Our client faced problems in the areas of response time and missed sale opportunities. At O2I, we increased the efficiency and customer satisfaction for our client. We also were able to reduce their costs up to 40%. Read this call center case study to find out how our client benefited from our Customer Support Services.

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Call Center Services from Outsource2india

Inbound Call Center Services - Outsource your Inbound Call Center Services to O2I and greatly benefit from high quality services at a cost-saving of up to 50%.

Outbound Technical Support - For specialized Outbound Technical Support Services which include appointment setting and merchant account services, outsource to O2I.

Technical Helpdesk Services - Transform your business processes and increase your business value with O2I’s high quality Technical Helpdesk Services.

CATI Services - Outsource to O2I to benefit from next-generation CATI Services, which employ state-of-the-art technology.

Disaster Recovery Services - O2I offers end-to-end Disaster Recovery Services and business continuity services which are 99.99% reliable.

Email and Chat Support - Focus more on your core business, while we at O2I answer your customer’s email queries. Outsource your Email and Chat Support Services to O2I.

Outsourcing to India: Discover Why India is an ideal place to outsource to, Read more on Why Outsourcing has become necessary and find out more on what services can be outsourced to India.