Outsourcing Outbound Telemarketing to India

India accounts for over 40% of the global BPO market. Of the top 10 BPO destinations in the world, five are in Asia, with India's dominant share ensuring that nearly 26% of South Asia's exports come from services. Within services, the key segments are business process outsourcing and short- term migration.

The BPO industry in India doubled in size last year, to $6.3 billion, and is expected to clock 37% annual growth over the next five years. Large multinational companies have demonstrated their growing confidence in Call Center Outsourcing and in India as an outsourcing hub, by signing multi-million-dollar, long-term BPO contracts with trusted Indian outsourcing service providers.

Offshore call center services telemarketing at Outsource2india

Outbound telemarketing is one of the key services offered in Outsouce2india through its highly sophisticated call centers. O2I's telemarketing services can help you in building leads, customer databases and also help you in finding new customers.

When global companies outsource telemarketing to O2I, they benefit from significantly lower costs, proven process quality and access to a trained, computer-literate, college-educated workforce with good presentation and communication skills .

Outbound telemarketing India solutions

Outsource2india's offshore telemarketing solutions include:

• Telemarketing lead management
• Lead Generation / Qualification of telemarketing lead lists
• Decision Maker Contacts
• Appointment Scheduling
• Debt Collection Services
• Database Selling
• Market Intelligence Services
• Product Promotion
• Research Surveys and Polling
• Customer Satisfaction
• Telephone and Web Based Business Development
• Up Sell/Cross Sell Campaigns
• Direct Mail Follow-up
• Seminar Population

Apart from telemarketing products, India's offshore call centers also offer many other inter-related services such as:

• Telebanking
• Direct response television
• Customer service management for international banks, software firms, telecom service providers, credit card companies etc.
• Airline ticketing and reservations
• Database cleansing and updating
• Third party verification
• Record verification
• Fraud detection /prevention Calls
• Welcome / thank-you calls
• Continuity sales calls
• Any kind of message delivery

How are outsourcing concerns and cultural differences handled?

Every outsourced telemarketing campaign is preceded by thorough briefing and intensive audio and video-based training. Our agents and managers are familiarized with the product, the accents and the environment in which they are operating, to ensure success of the telemarketing campaign.

Customers are also given secure view-in and listen-in options which give the added benefit of transparency and quality control. Want to grow your business and strengthen customer relationships while focusing on core activities? Outsource telemarketing to India.

Read more about how outsourcing chat support services to Outsource2india can improve your customer relationship services and bring an increase to your business.

Call Center Services from Outsource2india

Inbound Call Center Services - Outsource your Inbound Call Center Services to O2I and greatly benefit from high quality services at a cost-saving of up to 50%.

Outbound Technical Support - For specialized Outbound Technical Support Services which include appointment setting and merchant account services, outsource to O2I.

Technical Helpdesk Services - Transform your business processes and increase your business value with O2I’s high quality Technical Helpdesk Services.

CATI Services - Outsource to O2I to benefit from next-generation CATI Services, which employ state-of-the-art technology.

Disaster Recovery Services - O2I offers end-to-end Disaster Recovery Services and business continuity services which are 99.99% reliable.

Email and Chat Support - Focus more on your core business, while we at O2I answer your customer’s email queries. Outsource your Email and Chat Support Services to O2I.

Outsourcing to India: Discover Why India is an ideal place to outsource to, Read more on Why Outsourcing has become necessary and find out more on what services can be outsourced to India.