Offshore Email Support Services and Non-Voice Call Centers

Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email support services.

What role does an email support service play in my company's eCRM program?

• Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their eCRM needs, including email support services.
• Low cost, non intrusive and any time-anywhere access are some of the advantages of email based communication.
• An efficient email response service is crucial to any company's brand building and growth.

How can offshore email support services help me?

• Having your customer's email queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.

• Offshore email services enable you to balance work between peak and off-peak periods.

• As a result it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.

• Having a professional offshore email based support system ensures lower call volumes and substantially reduces costs for voice support.

How will this setup work?

• A knowledge base of frequently asked questions and answers will be created in collaboration with our customers needs and requirements.

• The knowledge bases are continually updated and improved, based on our agent's interactions with customers.

• Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client's processes, products and services.

• When an email is received, incoming messages are scanned and routed to the appropriate agent. Our trained and competent agents provider clear, consistent, and complete answers to increase customer satisfaction and reduce follow-ups.

• The use of a database that holds standard responses to frequently asked questions ensures that the agents' have access to quick and standardized responses. The online knowledge base can also be used to provide immediate personalized responses to customer queries.

What services can I expect from Outsource2india?  

We have successfully and competently handled email support services for several global giants and our experience ranges from handling simple as well as complex issues.

Our email services are comprehensive and include-

• Customer care
• Technical support
• Order fulfillment
• Verification
• Complete query resolution
• Resolving escalated cases

We also support service level agreements (SLAs) based on client requirements, thereby providing answers via email within the time window agreed upon by both parties.

Why outsource email support services to Outsource2india?

• O2I is a company that has established itself in the field of outsourcing for the last six years and gained competencies in other channels as well.
• We have the expertise to control scale with complexity and have maintained a reputation for reliability and quality assistance with our customers especially in the sphere of email support.
• We understand the dynamics of email support or eCRM and the fact that it is a developed hi-tech industry.
• Our core business is enriching customer experience while at the same time ensuring quick, cost effective one-stop solutions.
• With a very high degree of process control, we bring to the table the top email customer support in the industry.

Read more about how outsourcing chat support services to O2I can improve your customer relationship services and bring an increase to your business.

Call Center Services from Outsource2india

Inbound Call Center Services - Outsource your Inbound Call Center Services to O2I and greatly benefit from high quality services at a cost-saving of up to 50%.

Outbound Technical Support - For specialized Outbound Technical Support Services which include appointment setting and merchant account services, outsource to O2I.

Technical Helpdesk Services - Transform your business processes and increase your business value with O2I’s high quality Technical Helpdesk Services.

CATI Services - Outsource to O2I to benefit from next-generation CATI Services, which employ state-of-the-art technology.

Disaster Recovery Services - O2I offers end-to-end Disaster Recovery Services and business continuity services which are 99.99% reliable.

Email and Chat Support - Focus more on your core business, while we at O2I answer your customer’s email queries. Outsource your Email and Chat Support Services to O2I.

Outsourcing to India: Discover Why India is an ideal place to outsource to, Read more on Why Outsourcing has become necessary and find out more on what services can be outsourced to India.