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Outsource Insurance BPO Customer Support Services

Are you failing to provide your clients with the best customer support for their insurance needs? Are you falling short of resources to build long-term relationships with your clients due to lack of good customer support? Then, the best option for your insurance firm is to outsource insurance BPO customer support services to an experienced service provider. By outsourcing, you will be able to get access to the professional call center agents who can help you build long-term relationships with your clients.

Outsource2india has been a leading provider of insurance BPO customer support services for almost two decades now. Our team comprises some of the most talented and skilled call center agents who have worked with insurance organizations for several years and understand exactly how to converse with the clients in the most professional manner.

Insurance BPO Customer Support Services We Offer

Outsource2india has over 100+ man years of experience in the field of insurance customer support. Our team knows exactly how to cater to the needs of the client and build a long-term relationship with them. Some of the key insurance BPO customer support services we offer include -

Inbound Customer Support for Insurance

We have the required expertise and experience to provide insurance industry clients with the best quality inbound customer support services. We provide insurance clients with several services including helpdesk, IVR services, claims processing services, payment collection services, order entry services, etc.
Outbound Customer Support for Insurance

We excel in providing our clients with efficient outbound customer support services for insurance. The key services we offer our insurance clients are lead generation, insurance appointment setting, product sales, third-party verification, sales support, etc.
Telemarketing Services for Insurance

Our team at Outsource2india provide quality telemarketing services for your insurance business. Our services include debt collection, product promotion, insurance cold calling services, customer satisfaction surveys, direct-mail follow-up services, etc.
Multichannel Customer Support for Insurance

We believe in providing our clients with the latest and trending services with which your clients will be able to connect with. We have the required skills and expertise to provide our clients with video chat support, social media customer support, phone support, email support, chat support, etc.

Apart from these we also offer following services for our clients belonging to the Insurance Industry -

Lead Generation for Insurance
CCTV Monitoring
Cloud Contact Center Services for Insurance
Super-Agent Services (Avatar-based calling) for Insurance
Appointment Setting Services

Insurance Software we use

O2I’s Customer BPO Customer Support Process

We, at Outsource2india, believe in providing our clients with the best quality services within a quick time. This is only possible by making use of a streamlined and systematic customer support process. The key steps involved in our process include -

01. Requirement Analysis

In the first step, we analyze the client’s requirements and what they are looking from a customer service provider

02. Case Allocation

We analyze the types of cases that we receive from the clients and assign them to the relevant representative as per their expertise

03. Case Resolution

We resolve the cases depending on the complexity and priority within a quick turnaround time

04. Report Generation

Our team will provide you with reports on a regular basis as and when you require it like monthly, weekly, or quarterly basis

Why Choose O2I for Offshore Insurance BPO Customer Support Services?

Outsourcing insurance BPO customer support services to us will help you to provide great service to your clients and build a long-term relationship. Some of the key reasons for you to choose us include -

Affordable Pricing

We provide our clients with highly affordable pricing options which will suit their budget and they must pay only for the services they opt for
Information Security

We are an ISO/IEC 27001:2022 ISMS certified organization and you can be assured that all your customer data, policy data, and other data is completely safe
Quick Turnaround Time

We have multiple delivery centers spread around the world which enables us to deliver quality services within a quick time
Experienced Insurance Agents

We have an experienced team of call center agents who are well-versed with the insurance industry and provide great services to your clients
High-quality Services

We are an ISO certified organization and you can rest assured that all the services we deliver are of high-quality
Best Infrastructure

We have access to the best infrastructure in terms of the latest call center tools and technologies and world-class office spaces
Single Point of Contact

We assign a project manager to every client who will be a single point of contact for all your requirements and will keep you updated about the project status
24/7 Availability

Our sales teams and project managers will always be available to answer your queries and resolve any kind of issues at any time of the day
Ease of Scalability

We have the required bandwidth and number of resources to easily ramp up the service requirement as and when the client needs it

Client Success Story

Case Study on Maintaining Insurance Accounts

Insurance Accounts Maintenance for a US-based Agency

A leading US-based insurance agency approached us with a requirement of insurance accounts maintenance. Our team provided the services within a quick time.

Outsource Insurance BPO Customer Support Services to Outsource2india

Outsource2india has been a pioneer in providing quality insurance BPO customer support services in India and a series of other insurance BPO services to its global clientele. Our team comprises some of the most talented and skilled call center agents who are well-versed with the insurance industry and provide you with the best services. We have access to the best infrastructure and the latest tools and technologies.

If you are looking for a cost-effective, reliable, efficient insurance BPO customer support service provider, then you have come to the right place. Get in touch with us today!