Services for Energy and Utilities Industry

CALL CENTER SERVICES

Utility companies who do not take adequate measures to hold on to their customers run the risk of losing millions of dollars and reduced customer satisfaction. In fact, whether you own a small or large utility company, are a wholesaler, or even an aggregator, customer service should be of top priority. O2I's advanced CIS-enabled call centers which allow our call center executives to easily access relevant customer information, and treat them better. Our significant experience in managing call centers of different types ensure that your customers always receive the best care at our hands. Our services include:

• Inbound Call Center
• Outbound Call Center
• Telemarketing

SOFTWARE DEVELOPMENT

O2I's domain experts have a hands-on experience in handling the many requirements of large energy and utility companies. Whether you are facing issues in the production process, have aging IT infrastructure, or are facing inefficiency in the supply chain, our software solutions can help bring it all on track. Our solutions range across distribution management systems, invoice and billing systems, CMS, Utility service order fulfillment software, etc. Our services include:

• Custom Software Development
• Mobile Application Development

ACCOUNTING & BOOKKEEPING

Utility companies need to adhere to strict regulations, especially in the US. All financial statements by such companies need to adhere to GAAP regulations. O2I is a leading financial accounting and bookkeeping service provider and understands how important it is to keep the books in order for such companies. Our finance and accounting covers many areas such as procurement and supply chain, general accounting, collections and receivables, financial planning, record-to-report, etc. Our services consist of:

• Accounting Services
• Tax Preparation
• Bookkeeping Services
• Payroll Services
• Accounts Receivable

DATA ENTRY SERVICES

Power and utility companies regularly face millions of documents in the form of submission forms, filed reports, etc. which need to be digitized yearly. Our team of data entry experts provide much higher levels of accuracy (>99%) as compared to automated solutions, and we ensure that all your data is uploaded securely to a place of your own choosing. Our services include:

• Data Processing
• Data Extraction Services
• Invoice Data Entry
• Data Cleansing Services
• Data Conversion
• Online Catalog

TRANSLATION SERVICES

Translation plays an important role for companies who are trying to expand to new territories or have expansive globalization plans already set in place. Without a structurally correct translation and communication process in place, utility companies face long term risks in the form of reduced cash flow and ineffective customer experience. O2I's range of translation services comprises of performing environmental compliance audits, operation manuals, social impact assessments, oil and gas document translations, etc. Our services include:

• Foreign Language Translation
• Financial Translation
• Legal Document Translation
• Business Translation
• Website Translation

RESEARCH & ANALYSIS

For the past 15 years, O2I has been driving performance through powerful insights for global energy and utilities companies. As the volume of readily available data increases, so does the complexity in analyzing it. O2I helps organizations leverage this data to make insightful, and often landmark decisions, and provides an easy-to-approach and scalable method of doing so. Our services include:

• Market Research
• Business Research
• Investment Research
• Competitor Analysis
• Financial Research
• Business Valuation

CREATIVE DESIGN SERVICES

Our creative design services are ideal of power and utility companies looking to make a mark and leave a lasting impression on their customers and clients. Whether you require efficient advertising for your clean energy endeavors, or need a press statement to explain your future plans, the following creative design services can help you immensely:

• Graphic Design
• Writing Services
• Advertising Services

TRANSCRIPTION SERVICES

O2I's transcription services are delivered with 99% accuracy and with an extremely high word-matching rate. Whether it is audio or visual transcription, we ensure that all your transcripts remain confidential and are delivered to you on time. For utility companies, our transcription services can help you break into new markets by effectively learning about local practices. Our services consist of:

• Business Transcription Services
• Legal Transcription Services
• Foreign Language Transcription

ENGINEERING SERVICES

Over the past few years, O2I has secured a leadership role when it comes to providing timely and efficient engineering solutions to the power and utilities industry. We have provided custom and responsive design solutions for various maintenance and construction projects including electric, gas, water, wastewater, telephone, power, fiber and broadband companies. Our technical capabilities are further boosted by experience in niche fields such as energy management enhancement, energy productivity, smart utilities, etc.

Our services include:

• Plant Design and Simulation
• IoT Services
• Infotainment
• Wind and Solar Energy
• Reverse Engineering Services
• Piping Engineering

PHOTO EDITING SERVICES

Photo editing is a time consuming process but of extreme importance, especially for targeted marketing and advertising. Our photo editing process involves photo filtering, erasing, masking, changing exposure levels, etc. each of which plays an important role in making sure the image is presentable to your targeted audience. Our services are comprised of:

• Image Enhancement Services

WEB ANALYTICS SERVICES

Today's utilities are sitting on a wealth of information in the form customer behavior data and website performance which can be used to leverage better practices for the company. By leveraging this web analytics data, our team of marketers gain useful insights into the amount of traffic coming into your website and how it got there, and then figuring out what users are actually doing on your site. We collect all this useful data and help you target the right customers, while growing your business and providing services which are more in sync with your requirements. Our services include:

• Custom Dashboard Creation
• Data Analytics & Visualization
• Search Engine Marketing